Mastria Volkswagen of Raynham

Not for out-of-state buyers but a great dealership I had been shopping for some while for a specific model/specification and found it here. Confirmed the price on the Internet and was told by their int I had been shopping for some while for a specific model/specification and found it here. Confirmed the price on the Internet and was told by their internet sales manager that they have "runners" that deliver vehicles to New York. A private sale on my old vehicle fell through and I ended up driving the 200 miles to Raynham from my NYC home to trade in my old car. Once time came to close the deal I discovered that Mass. does not issue temporary tags like many states and I would be unable to take the new car home that day (4/29). I went ahead with the deal anyway. Their finance manager had apparently taken the afternoon off and I was driven to the sister Buick dealership just down the road to conclude the paperwork; the salesman said he would be ready to pick me up in about 15 minutes. In fact, the transaction took almost two hours because the individual was unfamiliar with the other store's system. By the time I got on the road night work had started on I-95 and the excursion turned into a 14-hour day. Now I learned that they would not stand by the internet sales manager's offer to deliver the car in NY state. They said that once they had registered the car in NY state their salesman might be able to meet me halfway to exchange the new car for my trade-in. I explained that I was pretty tied up with a conference and overseas travel for the next couple of weeks and would have to take delivery of the vehicle after 5/18. Once time came to pick up the vehicle, the meeting half-way offer was off the table just like the "runner" delivery so I made another 400-mile round trip. Despite the fact that they knew that I would be delayed picking it up they handed it to me with a temporary 10-day inspection sticker that had expired the day before. All-in-all a pretty frustrating experience. That being said, if I lived nearby I would shop without hesitation: -Their prices are very competitive -They honor the "ePrice" offered by email -They gave me a very fair deal on my trade-in -There is no pressure to buy any unwanted warranties or other add-ons, at least not in my case -The store is very appealing in its lay-out and the staff very friendly -The vehicle was delivered to me with a full tank of gas -They even refunded $44 that they had over-estimated for processing the NY state paperwork If you've done your homework, this is as close to a no-haggle deal as you will get. More

Came in for the advertised price, impressed with salesman In our search for a few vehicle, we visited three local volkswagen dealerships. The salesman at Mastria, TJ Leslie, was the only one who had thorough In our search for a few vehicle, we visited three local volkswagen dealerships. The salesman at Mastria, TJ Leslie, was the only one who had thorough knowledge of the vehicle we were going to purchase. He also took his time to show us all of the features in the car. The salesmen at the other dealerships had no idea what was included at various trim levels. We visited Mastria for the competitive advertised price, but were pleasantly surprised with the professionalism of TJ Leslie. More

Horrendous Sales Process; Pressured into Financing with Them We negotiated a deal on a car with Mastria Auto that was based on price and some basic cleanup to the car. It was NOT based on being married to their We negotiated a deal on a car with Mastria Auto that was based on price and some basic cleanup to the car. It was NOT based on being married to their internal financing. In trying to make arrangements to receive documents for our own lender, Mastria started claiming the transaction HAD to be financed through their internal finance department. They actually refused to offer the car to us if we did not finance with them. We had already put $100 deposit down and spent numerous hours on the phone arranging the details (this was spread out over a Sunday to Thursday period). We had our own financing and were simply trying to obtain paperwork from Mastria to complete the transaction...they refused and kept pushing (VERY aggressively) for us to use their financing. Steve Baker, their General Manager was extremely rude and unaccomodating, saying he "would put the car out to the open public" if we did not submit a finance application. This bothered me so much I actually emailed the owner Rick Mastria. The owner also refused to honor the transaction and claimed our house was too far for maintenance to work well (although they had driven the car halfway to us for our test drive). I know car dealers get a bad rap for manipulating buyers but this was a completely shocking and rude experience and fits the "be careful with car dealers" thought most consumers have. I would not recommend Mastria to anyone and would warn all buyers to watch for their pressured financing scheme and lack of common decency. More

Fast competitive quoting After some exhaustive homework on dealers and pricing, Metro Volkswagen did a fantastic job in giving the most competitive deal with some of the frien After some exhaustive homework on dealers and pricing, Metro Volkswagen did a fantastic job in giving the most competitive deal with some of the friendliest personalities I've encountered at a dealer. They have a new showroom/dealer building which is welcoming and easy for quick service. I had a small issue with the wrong Bluetooth client (wrong language) which Pete quickly got me scheduled and the issue corrected. They have competitive quotes, just do your homework before walking into ANY dealership to get the best value for your money. More

My overall experience at this dealership was great for several reasons. First off, Henry the service employee was so knowledgeable about the Volkswagen line of cars that he immediately knew what I was ta several reasons. First off, Henry the service employee was so knowledgeable about the Volkswagen line of cars that he immediately knew what I was talking about when I was describing the issue with my vehicle. He also knew it was under warranty, and that it would cost nothing for me to have it fixed. Secondly, he told me to leave the car and it would be ready at the end of the day...and it was. And thirdly, as it has been a few weeks now, I can honestly state...that the problem was fixed perfectly! When I picked up the car, Henry also reminded me of a scheduled maintenance service that would be coming up in about 3,000 miles. Yes, I would say this was an overall A+ visit. More

The service staff is friendly and helpful, they explain the service that needs to be done and after the service is performed they explain what was done and why. The work is done right the first time. They the service that needs to be done and after the service is performed they explain what was done and why. The work is done right the first time. They always wash the car at no charge. The facility is first class and very clean. I continue to recommend this dealer to friends and family. More

Metro Volkswagen has excellent customer service. They know they product and remember their customers names. I would recommend this dealership to anyone including my family and friends know they product and remember their customers names. I would recommend this dealership to anyone including my family and friends More

The people at Metro VW on Rt. 44 Raynham, Massachusetts are a great team to work with. Mike and Tabitha run a first class dealership. I got a good deal with thousands off the list price on my new VW Jetta are a great team to work with. Mike and Tabitha run a first class dealership. I got a good deal with thousands off the list price on my new VW Jetta during the during the (Sign and drive) sale. The people were respectful, cheerful, and all-around just great to deal with; did I say honest? Yup! I was greeted by sales rep Peter let me take my time and test drive models I was interested in. They gave me a very fair price for my trade, and I drive off with my shiny black 2014 Volkswagen Jetta. The staff was outstanding, and everyone was friendly and not pushy. It was probably the easiest large purchase I’ve ever made. I’d like to thanks Tabitha, Peter, Mike, Joe and the rest for an enjoyable experience, and I definitely recommend them. Excellence! Quality! Class! More

My wife and I came in just to windowshop some Jetta wagons. Our salesman Jose was extremely helpful and patient, pointing us to some nicer precertified used Volkswagens. We fell in love with a Passat, wagons. Our salesman Jose was extremely helpful and patient, pointing us to some nicer precertified used Volkswagens. We fell in love with a Passat, and the entire staff worked cheerfuly with us to come up with a deal we could all live with. And Joe was a great person to do our financing with, going over all aspects and options. Overall, it was a wonderful car-buying experience! Rob Ringelstein Middleborough MA More