I have received the worst service one could expect from Mathews collision center. I was recommended by my insurance to go to Mathews after a tree fell on top of my Truck. The accident happened on July 1, 2018. As of October 19, 2018 my truck still isn't repaired correctly.
After 2 months I was told my truck was completely repaired. After picking it up and taking it home I discovered well over a dozen major/minor issues. I had peeling paint, broken glass all over the interior, incorrectly installed seatbelts, leaking sunroof, headliner falling down, door seals falling down, exposed wires, interior covered in over spray, outside of the truck was covered in over spray, incorrectly installed windshield wiper blade holders, pry marks left on body trim, glass blowing out of my air conditioned seats, ect.
I returned my truck as soon as they could get me back in. While I was waiting for Mathews to schedule my return my truck sat through a few rain storms. During each rain event my interior got drenched from the leaking sunroof and failed roof seam. The water soaked my door speakers, ran into my dash vents, into my glove box, into my interior fuse panel box, and eventually onto my floor.
After Mathews having my truck for another month I received my truck back for the second time. This time many of the issues we're repaired but still not completely corrected. I still had over spray paint all over the inside and outside of the truck. Loud wind noise from the sunroof. Wipers still incorrectly installed.
When I took my truck back for a third time I met with both body shop mangers and a rep from my insurance. As we did a walk around on my truck so I could point out the continued issues the manager asked to buy my truck. I felt he understood this truck was really screwed up by there work and would be a problem truck for both of us for ever.
I felt some relief that Mathews was finally going to make things right and do the right thing. Boy was I wrong. Dan the manager set me up with a salesman. They looked over my truck and offered me 15,000. I laughed because that's how much money Mathews had just put into my truck. I pulled up Kelly Blue book value and it had my truck between 19,000 and 23,500.
They weren't trying to help me out. They were trying to rip me off more. Mathews was just trying to make more money of my misery. They came back to me and said there top dollar was 19,000. They refused to negotiate on the only truck they had on the lot that was in my price range.
To conclude I have been with out my truck for 3.5 months. I have had to miss out on work and overtime having to run my truck back and forth. The stress and fustration from this has taken it's toll. Do your self a favor and never go to Mathews Ford Collision.