Matt Burne Honda - Service Center

I had received a recall notice on my vehicle, a 2008 Honda CRv that was for the rear frame brace due to rust and corrosion. I brought it in to Matt Burne Honda in Scranton PA on January 7 2025 and dr Honda CRv that was for the rear frame brace due to rust and corrosion. I brought it in to Matt Burne Honda in Scranton PA on January 7 2025 and dropped it off for them since they mentioned it could take a few hours. They called me a little later to let me know it was all done and I could pick up the vehicle. No one mentioned any other issues or potential issues as I left with the keys. Come March I took the car in for its annual inspection and it failed due to a serious amount of rust and corrosion on the rear frame, all around the area they were working on to install the brace for the recall. No one at Matt Burne even bothered to mention it. No one bothered to look at my inspection sticker to see it was only 2 months away to at least warn me. No one mentioned the vehicle was unsafe to drive, let alone drive my wife and children around in. I called Matt Burne to find out why they would do something like this, but of course, I had to leave a voicemail since no one answers the phone in the service dept. Two days later I got a call back from Matt, and he said that the for the recall, the amount of rust doesn't matter. All they need to do is remove one bolt from the frame which holds in the trailing arm, and if they can do that then it passes and they install the brace. While at one time they were required to do a punch test on the frame, it appears Honda has removed that requirement. I bought the car from Matt Burne, and yet they couldn't care less about me or my family. While they may have held to Honda's requirements for the recall, their behavior on this one shows no concern for their customers. It is pretty despicable behavior. Imagine now if my inspection wasn't due until the end of the year, I would still be driving the car. The frame is disintegrating as it sits and waits for a tow truck to haul it away. Yet it supposedly passes their test for the recall and Matt Burne doesn't care enough to say anything. More

The communication has improved immensely since my past visit. The people I experienced while there were pleasant and helpful, very professional. visit. The people I experienced while there were pleasant and helpful, very professional. More

Very knowledgeable people working there and they were professional and courteous. Very prompt when calling you back. professional and courteous. Very prompt when calling you back. More

Very satisfied with the service department. Got me in and out at the appointed time. Got me in and out at the appointed time. More

Friendly, timely Customer service person was friendly and very personable. Kasandra made my appointment at Burne a positive experience. very personable. Kasandra made my appointment at Burne a positive experience. More

No issues, dropped it off for fuel pump recall. .all went well Recall fuel pump , no issues called when done .all went well Recall fuel pump , no issues called when done More

I feel like they over charged me for labor and the diagnostic cost. When I tried to speak to them about it they were short with me and told me that's just how it is. diagnostic cost. When I tried to speak to them about it they were short with me and told me that's just how it is. More

It was good Had me in and out of the Dealership in a very short period of time short period of time More

I travel 48 min 1 way because they are AWESOME, Friendly,knowledgeable, like no other Friendly,knowledgeable, like no other More

Very thorough and very helpful Everyone at Matt Burney Honda has been so nice. Vicky was very nice and I was so happy you could get me in when I needed. When my car was not working well Nick Lynch fixed m Honda has been so nice. Vicky was very nice and I was so happy you could get me in when I needed. When my car was not working well Nick Lynch fixed my car and he did an excellent job. More