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Matt Burne Honda - Service Center

Scranton, PA

4.7
2,996 Reviews

2,996 Reviews of Matt Burne Honda - Service Center

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June 20, 2022

Money missing from console after picking up car. Part was back ordered received post card that part was in but still had to call to check the status of car More

by SBOSSI727
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure employees involved
Jul 01, 2022 -

Matt Burne Honda responded

Hi, We're sorry you had this experience with us. Unfortunately parts are taking longer than expected to get in and while that does not excuse your experience with us - we do want to make sure you're aware we try to always get things in on time for customers. We hope you'll give us another opportunity to improve your experience with us.

June 17, 2022

Always attentive and professional to my needs. I have been selecting various vehicles with Matt Burne Honda since 1994. More

by JRICHTER33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Jul 01, 2022 -

Matt Burne Honda responded

Thanks for being a part of the Matt Burne Honda Family and leaving us a 5 star review!

June 16, 2022

They are very friendly and good service. Definitely will be coming back and they get the job done quickly and correctly. More

by Cam-rocks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2022 -

Matt Burne Honda responded

Thanks for being a part of the Matt Burne Honda Family and leaving us a 5 star review!

June 11, 2022

Service was excellent and the car was ready quicker than I expected. It cost less than I thought it would. Everyone was professional and courteous. More

by k_grabowski
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Jul 01, 2022 -

Matt Burne Honda responded

Thanks for being a part of the Matt Burne Honda Family and leaving us a 5 star review!

June 10, 2022

Matt Burne Honda service is great! They quickly come up with a solution to any problem, and take care of it with a reasonable price. Highly recommend. More

by Janet.Foley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2022 -

Matt Burne Honda responded

Thanks for being a part of the Matt Burne Honda Family and leaving us a 5 star review!

June 10, 2022

I asked for a full inspection of the car so I was aware of everything that was wrong with the car since it was a new purchase. I give the guy a list of issues that I was able to identify and he basically g More

by Dhennessey0402
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
N/a
Jul 01, 2022 -

Matt Burne Honda responded

Hi, We're sorry you had this experience with us and assure you this is not the standard we hold our service employees to. The price difference accounts for the tax involved. We do hope that you'll give us another opportunity to improve your experience with us.

June 08, 2022

Always quick and fabulous service! Car ready at time promised. Service department explains everything about the service. More

by FRANHOLEVA
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jack Munley
Jul 01, 2022 -

Matt Burne Honda responded

Thanks for being a part of the Matt Burne Honda Family and leaving us a 5 star review!

May 28, 2022

INFOTAINMENT SYSTEM FAULTY . Trouble STARTED 9/28/20,Fakra replaced April 22,22 rerouted Harnass. May 13,22 Service Dept unable to duplicate failures in Burne Shop, May 25,2022 More

by MNEALONSR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MIKE, Jack Munley
Jul 01, 2022 -

Matt Burne Honda responded

Hi, Thanks for bringing this to our attention. We're sorry your vehicle is having some issues with the radio system but it seems as though Mike was able to provide you with all the knowledge he had available. We'll look into this again and see if it was resolved or if we have any further info we can pass along to you.

May 27, 2022

Good place is nice it is always nice and beautiful and I will just stay there More

by TJGLADSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Munley
Jul 01, 2022 -

Matt Burne Honda responded

Thanks for being a part of the Matt Burne Honda Family and leaving us a 5 star review!

May 27, 2022

Great team. Keep up the good work. It's a pleasure dealing with all of you More

by Fr John
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Jul 01, 2022 -

Matt Burne Honda responded

Thanks for being a part of the Matt Burne Honda Family and leaving us a 5 star review!

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