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Matt Burne Honda - Service Center

Scranton, PA

4.7
2,950 Reviews

2,950 Reviews of Matt Burne Honda - Service Center

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December 29, 2021

Service was fine, however they broke my kitty liter bag and did clean it up however I had to vacuum more if the clean liter up. More

by Codycat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Gramigna
Dec 29, 2021 -

Matt Burne Honda responded

Hi, Thanks for bringing this to our attention. We'll be sure to bring this up to management. We hope you give us another chance to improve on your experience with us.

December 28, 2021

I have been taking my mom’s car here for years. The service department is outstanding to work with. They are reliable, courteous, and professional. More

by Cavman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2021 -

Matt Burne Honda responded

Hi, Thanks for leaving us a review! We're so glad to hear our service department exceeded your expectations. We hope to see you again!

December 28, 2021

Great visit to the service department. Got my wife’s car inspected and oil change. They also dealt with a recall issue. Egon B is the best at setting up the appointment and making sure everything goes s More

by DOUGHERTYED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Dec 29, 2021 -

Matt Burne Honda responded

Hi, Thanks for leaving us a review! We're so glad to hear our service department, and Egon specifically, exceeded your expectations. We hope to see you again!

December 28, 2021

I have been coming there for 23 years fabulous service would recommend Honda always to anyone great service friendly men 100 percent More

by Maenona02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service, Jack Munley
Dec 29, 2021 -

Matt Burne Honda responded

Hi, Thanks for leaving us a review! We're so glad to hear our service department exceeded your expectations. We hope to see you again!

December 25, 2021

Easy and pleasant to deal with. Prompt efficient service. Staff is lovely. Very helpful and accommodating. More

by GRANT_FLORENCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Dec 28, 2021 -

Matt Burne Honda responded

Hi, Thanks for leaving us a review! We're glad to hear our service department was able to get your vehicle back on the road. Looking forward to seeing you again!

December 25, 2021

Every visit is a pleasure. It always goes smoothly, & the associates are very friendly & helpful. More

by EBABUNNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2021 -

Matt Burne Honda responded

Hi, Thanks for leaving us a review! We're glad to hear our service department was able to get your vehicle back on the road. Looking forward to seeing you again!

December 25, 2021

Battery in wife's key was low. Took a ride up to Burne Honda, only to find they were closed for inventory. Went home, pulled up Dr. Google, got a new battery and following the instructions, changed it my More

by CAROLNRONSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2021 -

Matt Burne Honda responded

Hi Carol, Thanks for leaving us a review! We're glad to hear our service department was able to help get your key issue fixed. Looking forward to seeing you again!

December 22, 2021

Don at Matt Burne Honda did an excellent job on my civic. I won’t take my Honda anywhere else for service. 10/10 More

by ianxedward
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Schmidt
Dec 22, 2021 -

Matt Burne Honda responded

Hi Ian, Thanks for leaving us a review! We're glad to hear our service department was able to get your vehicle back on the road. Looking forward to seeing you again!

December 20, 2021

Prompt service and kept me up to date on every repair. Very satisfied and they've got me as a new customer. More

by 345
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Munley
Dec 22, 2021 -

Matt Burne Honda responded

Hi, Thanks for leaving us a review! We're glad to hear our service department was able to get your vehicle back on the road for you. Hope to see you again!

December 20, 2021

Labor on oil change is a bit much. Can get oil change for half that other places. First Oil change and tire rotation should be complementary especially spending 35000 on an vehicle More

by janamartin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Walsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2022 -

Matt Burne Honda responded

Hi Jana, Thanks for bringing this to our attention. We'll be sure to discuss this with management. In the future, we are always offering service specials on our website that you're welcome to use! We do limit to one special/coupon per visit however. We hope you'll give us another chance to improve on your experience with us in the future.

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