Back

Matt Burne Honda - Service Center

Scranton, PA

4.7
2,996 Reviews

2,996 Reviews of Matt Burne Honda - Service Center

Sort by
January 19, 2022

Excellent Management and Service Team! Trustworthy and Caring, felt very safe and confident with the service I received. More

by ANNMUNLEY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim pliska , Jack Munley, Mike Gramigna
Jan 19, 2022 -

Matt Burne Honda responded

Hi, Thanks for leaving us a review. We're so glad our service department was able to get your vehicle back on the road! Looking forward to seeing you again!

January 16, 2022

They treat you like family, no matter why you are there. Everyone is pleasant and they always give me a ride home, while they work on my car. I have no complaints. More

by RGERRITY001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Jan 18, 2022 -

Matt Burne Honda responded

Hi, Thanks for leaving us a review. We're so glad our service department was able to get your vehicle back on the road! Looking forward to seeing you again!

January 16, 2022

Excellent service from start to finish. No hassles I appreciate fetting my oil chsnged at a bargin rate More

by MERL234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 18, 2022 -

Matt Burne Honda responded

Hi, Thanks for leaving us a review! We're glad to hear our service department was able to get your vehicle back on the road quickly. We hope to see you again!

January 14, 2022

Appointment at 1.Just oil and rotationBy 230 not Appointment at 1.Just oil and rotation By 230 not done.Pissed off just left More

by GARVEY.FRED
Customer Service
Recommend Dealer
No
Employees Worked With
Morgan Green
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2022 -

Matt Burne Honda responded

Hi Fred, We apologize for your experience with us. Unfortunately our technicians sometimes get backed up with work and things take longer than expected. We appreciate the fact that your time is valuable as well and apologize your service took so long to complete. We hope that you'll give us another chance in the future to improve on your experience.

January 14, 2022

Friendly staff and explained problem with vehicle clearly. I will definitely go to this dealership for our next vehicle. More

by SisterStacy9166
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Jan 14, 2022 -

Matt Burne Honda responded

Hi, Thanks for leaving us a review. We're glad our service department was able to get your vehicle back on the road for you! Hope to see you again!

January 12, 2022

Arrived in the afternoon to drop of my CRV and was immediately greeted by the service manager. He pulled up my file and we went over what was needed for normal maintenance. He had this friendly attit More

by norwalt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2022 -

Matt Burne Honda responded

Hi, Thank you for leaving us a review! We appreciate it more than you know and are so glad to hear our service department is exceeding your expectations! We look forward to seeing you again!

January 08, 2022

Very responsive and nice. Great customer service! Very cordial and accommodating. Always does their best to fit me in with my schedule. More

by TARA021877
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Munley
Jan 11, 2022 -

Matt Burne Honda responded

Hi Tara, Thanks for leaving us a review! We appreciate it more than you know and are thrilled to hear our service department was able to get your vehicle back on the road quickly. We look forward to seeing you again!

January 08, 2022

Nice service staff at Matt Burne Honda service. They got me in and out fast. Thanks. More

by THEVERVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2022 -

Matt Burne Honda responded

Hi, Thank you for leaving us a review! We appreciate it more than you know and are thrilled to hear our service department was able to get your vehicle back on the road in a timely manner. We look forward to seeing you again!

January 05, 2022

Appointment was on time, very good customer service, no issues, unable to use the TWO coupons one for tire rotation for 19.95, Second one for oil/filter change for 39.99 disappointment. More

by MNEALONSR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Jan 14, 2022 -

Matt Burne Honda responded

Hi, Thanks for leaving us a review! We apologize about the coupon issue. We hope to see you again in the future!

Jan 15, 2022 -

MNEALONSR responded

Service counts, pricing and credibility all fit into the equation. I suggest Burne Not issue coupons that are not HONORED !!!! Have a great year 2022

January 01, 2022

Recently purchased my 2018 Civic after lease expired. Went to Texas to visit my daughter but made the appointment for 30K service and PA inspection. Got in Wednesday, the 29th, dropped off the car and More

by CAROLNRONSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Jan 03, 2022 -

Matt Burne Honda responded

Hi, Thanks for leaving us a review! We're glad to hear our service department was able to get your vehicle back on the road for you. We look forward to seeing you again. Thanks for being a part of the Matt Burne Honda Family!

...
121
...