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Matt Burne Honda - Service Center

Scranton, PA

4.7
2,996 Reviews

2,996 Reviews of Matt Burne Honda - Service Center

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January 01, 2022

The service department was one of the best I have ever used. Great service. Thanks again Mr M. More

by birdmanobx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2022 -

Matt Burne Honda responded

Hi, Thanks for leaving us a review! We're glad to hear our service department was able to get your vehicle back on the road for you. We look forward to seeing you again. Thanks for being a part of the Matt Burne Honda Family!

December 31, 2021

The service department is cordial, motivated and knowledgeable. My problem was immediately diagnosed and resolved. More

by SINRSAINT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Jan 03, 2022 -

Matt Burne Honda responded

Hi, Thanks for leaving us a review! We're glad to hear our service department was able to get your vehicle back on the road for you. We look forward to seeing you again. Thanks for being a part of the Matt Burne Honda Family!

December 31, 2021

Great service! Top notch service and professional, knowledgeable staff! Wouldn’t take my car anywhere else! More

by nanine01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Jan 03, 2022 -

Matt Burne Honda responded

Hi, Thanks for leaving us a review! We're glad to hear our service department was able to get your vehicle back on the road for you. We look forward to seeing you again. Thanks for being a part of the Matt Burne Honda Family!

December 30, 2021

The service was excellent as usual. All my requests were answered. I am happy that I chose to buy from Burne Honda and that I can get my car serviced there More

by PUGGINS01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2022 -

Matt Burne Honda responded

Hi, Thanks for leaving us a review! We're glad to hear our service department was able to get your vehicle back on the road for you. We look forward to seeing you again. Thanks for being a part of the Matt Burne Honda Family!

December 30, 2021

Matt Burne has consistent excellent customer service. I have never had a less than professional experience especially with having my car serviced. More

by CIMINIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Wicksnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Jan 03, 2022 -

Matt Burne Honda responded

Hi, Thanks for leaving us a review! We're glad to hear our service department was able to get your vehicle back on the road for you. We look forward to seeing you again. Thanks for being a part of the Matt Burne Honda Family!

December 30, 2021

Honda , is a good service department. I didn’t have to wait too long to be serviced. My only complaint was when I was paying my bill I happened to question the amount on the bill and explained to them tha More

by MUFFIN1964
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Healey
Dec 30, 2021 -

Matt Burne Honda responded

Hi, Thank you for leaving us a review! We appreciate you bringing this to our attention and will be sure to address this issue with management. We hope you'll give us another chance to improve on your experience with us.

Dec 30, 2021 -

MUFFIN1964 responded

Thank you for sending me this message. It means a lot to me. Trust me I am not one of those customers who complain often. I actually held my tongue to this gentleman because I didn’t want to ge into a nasty fight. When I was sent this survey that’s when I decided to let my feelings be known. I just felt his comment to me was belittling, and what I really wanted to say was that he was calling me a liar. What he could have said was, “ oh I guess in New York that is their policy at Hillside Honda, but we don’t offer that here in Pennsylvania”. I didn’t need a lecture on the ways of NY. I was born and raised in New York practically my entire life. With that said, I am now a Pennsylvania resident and I love Honda made cars. Just asking for a little respect from Honda employees. Thank you! Susann Connelly.

December 29, 2021

Service was fine, however they broke my kitty liter bag and did clean it up however I had to vacuum more if the clean liter up. More

by Codycat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike Gramigna
Dec 29, 2021 -

Matt Burne Honda responded

Hi, Thanks for bringing this to our attention. We'll be sure to bring this up to management. We hope you give us another chance to improve on your experience with us.

December 28, 2021

Great visit to the service department. Got my wife’s car inspected and oil change. They also dealt with a recall issue. Egon B is the best at setting up the appointment and making sure everything goes s More

by DOUGHERTYED
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Dec 29, 2021 -

Matt Burne Honda responded

Hi, Thanks for leaving us a review! We're so glad to hear our service department, and Egon specifically, exceeded your expectations. We hope to see you again!

December 28, 2021

I have been coming there for 23 years fabulous service would recommend Honda always to anyone great service friendly men 100 percent More

by Maenona02
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service, Jack Munley
Dec 29, 2021 -

Matt Burne Honda responded

Hi, Thanks for leaving us a review! We're so glad to hear our service department exceeded your expectations. We hope to see you again!

December 28, 2021

I have been taking my mom’s car here for years. The service department is outstanding to work with. They are reliable, courteous, and professional. More

by Cavman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 29, 2021 -

Matt Burne Honda responded

Hi, Thanks for leaving us a review! We're so glad to hear our service department exceeded your expectations. We hope to see you again!

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