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Matt Burne Honda - Service Center

Scranton, PA

4.7
2,944 Reviews

2,944 Reviews of Matt Burne Honda - Service Center

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November 11, 2021

You do a great job accommodating a customer very well pleased with a customer service!! More

by Kevin Grebeck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
4.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Nov 11, 2021 -

Matt Burne Honda responded

Hi Kevin, Thanks for leaving us a review. We're glad our service team was able to get your vehicle back on the road! Hope to see you again!

Nov 11, 2021 -

Kevin Grebeck responded

Once again very good people to work with good customer Service,

November 11, 2021

personnel on phone had an insultive choice of words when personnel on phone had an insultive choice of words when I asked for directions unaware that part of the business opens at 9 am and other opens at 8 More

by cliffpaul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Egon Berardinelli
1.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Nov 11, 2021 -

Matt Burne Honda responded

Hi, We're sorry to hear you had this experience with us and we'll be sure to bring it up to management going forward. Thank you for your feedback.

November 10, 2021

The service department is always trustworthy, caring, conscientious, friendly, and professional. They make you feel comfortable, and explain everything well. More

by KAYSO49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Nov 11, 2021 -

Matt Burne Honda responded

Hi, Thanks for leaving us a review. We're glad our service team was able to get your vehicle back on the road! Hope to see you again!

November 10, 2021

I had a fuel pump assembly replaced. Work was done in time promised, about 3hours. I had to wait. Waiting room was not bad, chairs were a little hard. Service personnel were courteous. They didn’t try to More

by CC
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
I don’t know the name
Nov 11, 2021 -

Matt Burne Honda responded

Hi, Thanks for leaving us a review. We're glad our service team was able to get your vehicle back on the road! Hope to see you again!

November 09, 2021

The service department was Quick, efficient and kept me well informed throughout the entire process More

by ERDMANNJENNIFER30
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Nov 10, 2021 -

Matt Burne Honda responded

Hi, Thanks for leaving us a review. We're glad our service team was able to get your vehicle back on the road! Hope to see you again!

November 08, 2021

I appreciate the ease of scheduling my service appointment and how quickly they were able to accommodate me. Always courteous, reliable and reasonable. More

by ALTIERI320
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Munley
Nov 08, 2021 -

Matt Burne Honda responded

Hi, Thanks for leaving us a review. We're glad our service team was able to get your vehicle back on the road! Hope to see you again!

November 08, 2021

Very professional and efficient Appointment was easily Very professional and efficient Appointment was easily scheduled and was able to work around my work schedule More

by RLJENKINS1721
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t remember employee’s name
Nov 09, 2021 -

Matt Burne Honda responded

Hi, Thanks for leaving us a review. We're glad our service team was able to get your vehicle back on the road! Hope to see you again!

November 06, 2021

I had gone to Matt B.Honda due to a recall on my 2006 cr-v..The staff.got me in quickly and resolved my problem.Keep in mind I have a 2006 recalled Honda (small window part)and was treated start to finis More

by Tommy
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Nov 08, 2021 -

Matt Burne Honda responded

Hi, Thanks for leaving us a review. We're glad our service team was able to get your vehicle back on the road! Hope to see you again!

November 06, 2021

The best! Wouldn’t go anywhere else to purchase a car or for service thanks More

by SCorrell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Moylan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Mundt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason and Marty in parts are the best, Don Schmidt is the best mechanic in the business , Jack Munley
Nov 08, 2021 -

Matt Burne Honda responded

Hi, Thanks for leaving us a review. We're glad our service team was able to get your vehicle back on the road! Hope to see you again!

November 06, 2021

The service department was very professional, paid attention to my needs, the car was ready on time, will use them again. More

by fbb0722
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Munley
Nov 08, 2021 -

Matt Burne Honda responded

Hi, Thanks for leaving us a review. We're glad our service team was able to get your vehicle back on the road! Hope to see you again!

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