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Matt Burne Honda - Service Center

Scranton, PA

4.7
2,928 Reviews

2,928 Reviews of Matt Burne Honda - Service Center

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July 19, 2021

Thank you Mike. Walked me thru getting my car, dead battery, jumped and getting the car in for service. Everyone in the service department was helpful. More

by PASULLA3
Recommend Dealer
Yes
Employees Worked With
Mike
Aug 30, 2021 -

Matt Burne Honda responded

Happy to help!

July 19, 2021

I was very pleased with your service. My wife’s car was serviced in a timely fashion. Michael Gramigna is a great man and a wonderful asset for the company. More

by PTevans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Gramigna
Aug 30, 2021 -

Matt Burne Honda responded

Thank you!

July 19, 2021

Excellent customer service. Quick service even with having to order parts. Got the car in same day I called. Friendly personable staff. They stayed in contact with updates. More

by lighter_than_air
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2021 -

Matt Burne Honda responded

Thank you for the positive feedback!

July 19, 2021

First person talked to about service name Joe, complete xxxxxxx, in my opinion. When I got to service appointment your staff took very good care of me. KUDOS. More

by LUNASHON64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2021 -

Matt Burne Honda responded

Thank you!

July 19, 2021

Matt Burne Honda's service team, lead by Egon, is always quick with service, and honest as to what is needed by my vehicle - I trust Egon to tell me whatbis needed and when. More

by BuyerinPA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2021 -

Matt Burne Honda responded

We're happy to hear that you feel comfortable placing your trust in Egon!

July 16, 2021

Awesome reception, friendly staff, great service, quality parts and at the right price. Locally convenient for all my service needs. Skilled and trained Honda technicians More

by YACKOBOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2021 -

Matt Burne Honda responded

Thank you!!

July 15, 2021

Excellent service and professionalism, it has been our dealership for many years and we plan on staying with them for years to come when buying in the future More

by FRANK.COVIELLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Moylan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2021 -

Matt Burne Honda responded

Thanks so much for your loyalty...we appreciate you!

July 15, 2021

Clean waiting room and courteous workers. I like that I wasn’t talked into getting more things done than I wanted. On the level with everything. More

by djohn1942
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2021 -

Matt Burne Honda responded

Thank you!

July 15, 2021

Egon was very prompt and very helpful In getting me back into my vehicle as soon as he possibly could and was able to avoid getting a rental. More

by TKROMKO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2021 -

Matt Burne Honda responded

Thank you!

July 15, 2021

Rude employees. When I made the appointment it was suppose to be for programming my key and I would also pick up my seat skin. They said the appointment was only for picking up the skin and made me re More

by jessyrifflard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Egon Berardinelli
2.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Aug 30, 2021 -

Matt Burne Honda responded

We are sorry to hear that you had an unpleasant experience in our service department. Thank you for the feedback.

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