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Matt Burne Honda - Service Center

Scranton, PA

4.7
2,975 Reviews

2,975 Reviews of Matt Burne Honda - Service Center

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August 06, 2021

I wish they went over the cost of the service they were doing. I wasn’t expecting such a large bill for the service provided (30k service). Also, 30k service and inspection took over 3 hours. Seemed long More

by PGEORGETTI71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Green
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2021 -

Matt Burne Honda responded

Thank you for the feedback. We apologize for the lack of communication.

August 06, 2021

Always fast, efficient, and helpful. Always done in a timely manner and they explain exactly what they have done when servicing your car or any other issues you many have. More

by AMANDA.LEE4859
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Aug 30, 2021 -

Matt Burne Honda responded

Thank you!

August 06, 2021

I really appreciate being greeted by my name when I arrive for my appointment. I feel treated well because of the communication. As a long term customer I feel valued for choosing to come to Matt Berne More

by CFRIEDMAN811
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Aug 30, 2021 -

Matt Burne Honda responded

Thanks for your loyalty...we appreciate you!

August 06, 2021

I’m very happy with the service what can I say I love my Honda!! My car drives great going on a couple of trips. More

by PATRICIA.ALOE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Aug 30, 2021 -

Matt Burne Honda responded

Thank you!

August 05, 2021

Awesome service managers. They me quick and provided a professional job. My schedule tight and I live an hour away. I have medical issues with limited. Mobility. More

by rmcondeelis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Moylan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Wicksnes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2021 -

Matt Burne Honda responded

Happy to help!

August 05, 2021

Fast, friendly service. Get in and out quick. Everything fully explained. Always clean. Appointments easy to make. The place is top notch. Enjoying my Honda CRV. More

by JOEKOSACk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Aug 30, 2021 -

Matt Burne Honda responded

Glad you are enjoying your Honda CRV!

August 05, 2021

Listened to my concerns , friendly staff . Repaired , or Listened to my concerns , friendly staff . Repaired , or ordered parts for my concerns . Rides like a new truck. This dealership is perfect for More

by BOBBYJ1959
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2021 -

Matt Burne Honda responded

Thank you! We're happy we fit your needs.

August 04, 2021

Good service, friendly staff, appreciative of a “no charge” for a couple of the services. Ok ok ok ok ok ok ok ok ok ok More

by THE6GREENS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Aug 30, 2021 -

Matt Burne Honda responded

Thanks!

August 04, 2021

Service is always friendly, and timely. Awesome for busy people. I go here first as needed in regards to maintenance and even to buy a new vehicle. More

by DBALL550
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Aug 30, 2021 -

Matt Burne Honda responded

Thank you!!

August 03, 2021

Always friendly and helpful. Prompt service and a clean , comfortable waiting area. When not waiting for my vehicle I’ve been shuttled to where I need to go. More

by KAN5436
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2021 -

Matt Burne Honda responded

Thank you for taking the time to leave a review!

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