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Matt Burne Honda - Service Center

Scranton, PA

4.7
2,951 Reviews

2,951 Reviews of Matt Burne Honda - Service Center

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June 18, 2021

Everyone was pleasant; the wait was twice as long as quoted. The waiting area was clean and pleasant. Thank you for your attention and service More

by CELTICSLP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Green
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2021 -

Matt Burne Honda responded

Thank you for your feedback on your Matt Burne Honda service appointment. We're sorry your wait was longer than expected but happy the visit was pleasant. Safe travels!

June 16, 2021

Awesome service very very accommodating and friendly never have any issues. Always get me in when I call. All the associates are very kind to me More

by GLGOLDENDD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Jun 17, 2021 -

Matt Burne Honda responded

We're thrilled you consistently have awesome service visits at Matt Burne Honda! Thanks for the 5-star review and we are excited to see you again.

June 16, 2021

They took care of my car promptly.They explained what They took care of my car promptly. They explained what they did to the car. He was very friendly and seemed genuinely concerned with my problem. More

by PITAMC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Moylan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Jun 17, 2021 -

Matt Burne Honda responded

Thank you for the positive feedback. We're pleased the Matt Burne Honda service department got your car issues promptly resolved and you back on the road! Safe travels.

June 15, 2021

2 hours seemed a bit long for basic service with only 5480 miles on my car. This was my first time there but I’ve never waited that long at other places. More

by LAJEDA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Munley
Jun 24, 2021 -

Matt Burne Honda responded

We apologize for your negative service experience at Matt Burne Honda. We realize we aren't perfect but your feedback helps us improve. Thank you for taking the time to share your experience and we hope to see you again.

June 12, 2021

Had a mechanical failure while traveling with our Honda CRV, detoured to Matt Burne Dealership, the Service Department had My Wife and I back on the road again in about 90 min. Can't say enough good things More

by Mikek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tech 99
Jun 15, 2021 -

Matt Burne Honda responded

We are so sorry you had car trouble while traveling but glad the Matt Burne Honda service team got you on your way! Thanks for taking the time to send a review and enjoy your adventures in your CR-V.

June 11, 2021

Very good experience with getting my car serviced here for the first time. Professional, courteous and efficient staff and reasonable prices. I’ll definitely use them for all of my future service needs. More

by JDBDCT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Munley
Jun 15, 2021 -

Matt Burne Honda responded

We're thrilled you had a good first time service appointment at Matt Burne Honda. Thanks for the 5-star review and we are excited to see you for visit #2!

June 11, 2021

Good job-(except…), when Changing my inspection stickers from my windshield kindly clean the old stick is completely off before placing new stickers on the windshield. Otherwise thank you for your service More

by JIMBONELLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Jun 15, 2021 -

Matt Burne Honda responded

We pleased you had a good service appointment at Matt Burne Honda but sorry it was less than perfect. Thank you for your feedback to help us improve. We look forward to your next visit.

June 10, 2021

I had an 8:00 appt for an oil change. I assumed since it was first thing in the morning I would be in and out to get to work. Unfortunately my car was not done until about 9:40. Luckily I had work to occupy More

by Amanda Motil
Price
Recommend Dealer
No
Employees Worked With
Egon Berardinelli
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2021 -

Matt Burne Honda responded

Thank you for the candid feedback on your service experience at Matt Burne Honda. We sincerely apologize for the level of service you received and the feedback you provided is one way we can improve and hopefully change your opinion of our dealership. Thank you and safe travels.

June 10, 2021

Jack Munley took immediate action to replace tire. Better service I couldn't imagine. He also saw to it that the other tires were checked and he topped off all fluids. More

by K3BVU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Munley
Jun 15, 2021 -

Matt Burne Honda responded

We're glad Jack Munley and the Matt Burne Honda service team got your tire fixed and you back on the road! Thanks for the 5-star review. Safe travels!

Jun 16, 2021 -

K3BVU responded

Sales happen once. Service is for the life of the vehicle and keeps it running. Again my compliments to the Service Department of Matt Burne Honda.

June 10, 2021

Light bulb was not changed as asked and a/c was not checked as asked. Shop grease all over the door jam and the steering wheel. Guy who called said your done and pretty much hung up. More

by Joerenard305
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know
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