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Matt Burne Honda - Service Center

Scranton, PA

4.7
2,952 Reviews

2,952 Reviews of Matt Burne Honda - Service Center

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June 02, 2021

Efficient and friendly. Car ready when promised. Easy in and out when I picked up my car. Work completed was explained when I picked up my car More

by PGERRITY2191
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Jun 03, 2021 -

Matt Burne Honda responded

We're pleased you had an easy and efficient service appointment at Matt Burne Honda! Thanks for the 5-star review and we look forward to your next visit.

May 31, 2021

Love coming here! Always the best service and friendliest staff! Came here for an oil change and everything is done with excellence. Recommend coming here! More

by Marcos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Jun 02, 2021 -

Matt Burne Honda responded

We love that you love your Matt Burne Honda service appointments! Thanks for the glowing review and recommendations. We are excited to see you again

May 31, 2021

I was surprised to learn that my 2020 Ridgeline needed the axel fuid changed at 12,000 miles as preventative maintenance, the salesperson should have told me that when I leased it. I was grossly overchar More

by JBAUMAN3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jack Munley
Jun 02, 2021 -

Matt Burne Honda responded

Thank you for your feedback. We apologize that you feel you were not properly informed by your salesperson. It seems as if you may not have been properly informed by our service department as well. The $139 was for a B16 preventative service which also includes an oil change, tire rotation, battery test, brake check, top off fluids and a multi point inspection. We very much value your business and apologize again for the miscommunication.

May 31, 2021

Friendly - dependable- honest Always helpful - take good Friendly - dependable- honest Always helpful - take good care of my car - keeps it safe - rely on their advice - happy to do business here - love my More

by M1230C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Matt Burne Honda responded

Thank you for your positive feedback. We're happy that you're happy to visit Matt Burne Honda service! Safe travels.

May 28, 2021

Convenient service, my automobile was taken care of in a pleasing and satisfying manner, needs of car well explained and options to address issues offered for customer to make final decisions More

by CASEYBRN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Jun 02, 2021 -

Matt Burne Honda responded

We're glad to hear your service appointment was handled to your satisfaction! Thank you for your 5-star review for Matt Burne Honda and we look forward to your next visit.

May 27, 2021

Excellent service; personal; accomodating; did not try to get me to do anything unnecessary;I was very pleased with how well Egoin in service handled my repair issue. More

by TICASEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Matt Burne Honda responded

Thank you for your 5-star review for Matt Burne Honda! We're pleased you had an excellent experience with Egon Berardinelli and the service team and we look forward to your next visit.

May 26, 2021

I was there for my first oil change and got my tires rotated I will be back for my services. Thanks for the free oil change! More

by DHTB0412
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 27, 2021 -

Matt Burne Honda responded

Thanks for visiting Matt Burne Honda for your first service appointment and we look forward to your next visit!

May 26, 2021

Everyone was friendly. I had an easy drop off. Received a call when ready. The pick up was easy with less than 5 minutes. No worries More

by KMH0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
May 27, 2021 -

Matt Burne Honda responded

We're pleased you had an easy, no-worry service appointment at Matt Burne Honda! Thanks for the review and enjoy the road.

May 26, 2021

I have a 2007 Honda Accord and have had all the work done on this vehicle at Matt Burne Honda. Great Service from Egon. I would recommend Matt Burne Honda to everyone. More

by agibbs1935
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2021 -

Matt Burne Honda responded

Thank you for trusting Matt Burne Honda all these years with your Accord! We're glad Egon Berardinelli and the team consistently provide great service experiences and we look forward to assisting everyone you send our way.

May 26, 2021

Burne Honda service team is always kind, courteous and helpful! The service department is excellent and speedy! I can’t wait for the coffee and donuts to start up again!!!!! More

by EMBLEWITT1024
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
May 27, 2021 -

Matt Burne Honda responded

We're glad the Matt Burne Honda team did a fantastic job in providing an excellent service experience! Thanks for your 5-star review and hopefully the coffee and donuts will make a return soon.

May 28, 2021 -

EMBLEWITT1024 responded

Glad to hear about the coffee and donuts!! I’m further hoping that your loaners will be available post-Covid by June 14. I’m bringing my CRV in for a recall for the whole day and cannot use my husbands car. I could wear a mask and gloves. Plus, I’m vaccinated and am Facebook friends with Brian. 🤞👍🙏

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