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Matt Burne Honda - Service Center

Scranton, PA

4.7
2,985 Reviews

2,985 Reviews of Matt Burne Honda - Service Center

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June 22, 2021

Very pleased with service. My recent appointment went as scheduled and problem was diagnosed. Part was ordered and has come in quickly. Very satisfied. More

by CONIG615
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 22, 2021

My 2011 CR-V had major repairs needed and they took care of everything efficiently. Although the repairs were more than I expected, my car is running like new. You’re in good hands with Matt Burne Honda. More

by Mumowski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2021 -

Matt Burne Honda responded

We're happy the Matt Burne Honda service team keeps you and your CR-V on the road! Thank you for taking the time to send a review. Safe travels!

June 21, 2021

Everything was fast and efficient while I waited for my car to get an oil change! More

by JENNA_CONTE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
June 21, 2021

The service was good the people were nice the car was ready when they said it would be and they explain to me what they had done More

by mfm234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2021 -

Matt Burne Honda responded

Thank you for your positive feedback for Matt Burne Honda. We're glad to hear everything was done to your satisfaction and we look forward to your next visit!

June 18, 2021

Everyone was pleasant; the wait was twice as long as quoted. The waiting area was clean and pleasant. Thank you for your attention and service More

by CELTICSLP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Green
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2021 -

Matt Burne Honda responded

Thank you for your feedback on your Matt Burne Honda service appointment. We're sorry your wait was longer than expected but happy the visit was pleasant. Safe travels!

June 16, 2021

They took care of my car promptly.They explained what They took care of my car promptly. They explained what they did to the car. He was very friendly and seemed genuinely concerned with my problem. More

by PITAMC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Moylan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Jun 17, 2021 -

Matt Burne Honda responded

Thank you for the positive feedback. We're pleased the Matt Burne Honda service department got your car issues promptly resolved and you back on the road! Safe travels.

June 16, 2021

Awesome service very very accommodating and friendly never have any issues. Always get me in when I call. All the associates are very kind to me More

by GLGOLDENDD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Jun 17, 2021 -

Matt Burne Honda responded

We're thrilled you consistently have awesome service visits at Matt Burne Honda! Thanks for the 5-star review and we are excited to see you again.

June 15, 2021

2 hours seemed a bit long for basic service with only 5480 miles on my car. This was my first time there but I’ve never waited that long at other places. More

by LAJEDA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Munley
Jun 24, 2021 -

Matt Burne Honda responded

We apologize for your negative service experience at Matt Burne Honda. We realize we aren't perfect but your feedback helps us improve. Thank you for taking the time to share your experience and we hope to see you again.

June 12, 2021

Had a mechanical failure while traveling with our Honda CRV, detoured to Matt Burne Dealership, the Service Department had My Wife and I back on the road again in about 90 min. Can't say enough good things More

by Mikek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tech 99
Jun 15, 2021 -

Matt Burne Honda responded

We are so sorry you had car trouble while traveling but glad the Matt Burne Honda service team got you on your way! Thanks for taking the time to send a review and enjoy your adventures in your CR-V.

June 11, 2021

Very good experience with getting my car serviced here for the first time. Professional, courteous and efficient staff and reasonable prices. I’ll definitely use them for all of my future service needs. More

by JDBDCT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Munley
Jun 15, 2021 -

Matt Burne Honda responded

We're thrilled you had a good first time service appointment at Matt Burne Honda. Thanks for the 5-star review and we are excited to see you for visit #2!

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