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Matt Burne Honda - Service Center

Scranton, PA

4.7
2,985 Reviews

2,985 Reviews of Matt Burne Honda - Service Center

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June 11, 2021

Good job-(except…), when Changing my inspection stickers from my windshield kindly clean the old stick is completely off before placing new stickers on the windshield. Otherwise thank you for your service More

by JIMBONELLO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Jun 15, 2021 -

Matt Burne Honda responded

We pleased you had a good service appointment at Matt Burne Honda but sorry it was less than perfect. Thank you for your feedback to help us improve. We look forward to your next visit.

June 10, 2021

Jack Munley took immediate action to replace tire. Better service I couldn't imagine. He also saw to it that the other tires were checked and he topped off all fluids. More

by K3BVU
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Munley
Jun 15, 2021 -

Matt Burne Honda responded

We're glad Jack Munley and the Matt Burne Honda service team got your tire fixed and you back on the road! Thanks for the 5-star review. Safe travels!

Jun 16, 2021 -

K3BVU responded

Sales happen once. Service is for the life of the vehicle and keeps it running. Again my compliments to the Service Department of Matt Burne Honda.

June 10, 2021

I had an 8:00 appt for an oil change. I assumed since it was first thing in the morning I would be in and out to get to work. Unfortunately my car was not done until about 9:40. Luckily I had work to occupy More

by Amanda Motil
Price
Recommend Dealer
No
Employees Worked With
Egon Berardinelli
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2021 -

Matt Burne Honda responded

Thank you for the candid feedback on your service experience at Matt Burne Honda. We sincerely apologize for the level of service you received and the feedback you provided is one way we can improve and hopefully change your opinion of our dealership. Thank you and safe travels.

June 10, 2021

Light bulb was not changed as asked and a/c was not checked as asked. Shop grease all over the door jam and the steering wheel. Guy who called said your done and pretty much hung up. More

by Joerenard305
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t know
June 07, 2021

Service was great. Done in a timely manner. Service people very courteous. Everything was taken care of that needed to be done. very very satisfied More

by nicugoddess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Matt Burne Honda responded

Thank you for the positive feedback for Matt Burne Honda. We're pleased the service team provided a great experience and everything was done to your satisfaction! Come see us again.

June 07, 2021

Door lock part needed to be ordered on 6/1 when I was in for service. Called today 6/7 and was informed that the part was never ordered! As a result, i have to wait 3+ more days for part to come in and as More

by MBETHSAVON
Recommend Dealer
No
Employees Worked With
Morgan Green
3.0
This rating includes all reviews, with more weight given to recent reviews.
June 04, 2021

Only waited 1 hour, 50 minutes. I do not have an employee name. All seemed very concerned to get customers thru fast as possible. Thank you More

by SUSANHINTZE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
4.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Jun 08, 2021 -

Matt Burne Honda responded

Thanks for the review for Matt Burne Honda service. We're glad you had a positive experience! Come see us again.

June 04, 2021

Friendly staff and good service in short span of time. Appreciate it ! They were quick to understand the problem and answer my queries and obviously fix it. More

by Subhan
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 08, 2021 -

Matt Burne Honda responded

We're glad the Matt Burne service team got you in, out and back on the road! Thanks for the 5-star review. Safe travels!

June 04, 2021

Excellent customer service. Courteous & friendly . Would highly recommend this dealership. xxxxxxxx. xxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxx.;xxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxx.xxx.x.. More

by MOLLY9951
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Munley
June 04, 2021

They helped me out by replacing my serpentine belt and car sounds great again, they did it fast too. All round good service and quality work. More

by Jpbendowski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Gramigna
Jun 08, 2021 -

Matt Burne Honda responded

We're happy to hear your service appointment was handled quickly and to your satisfaction. Thanks for the positive feedback for Matt Burne Honda and we look forward to your next visit!

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