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Matt Burne Honda - Service Center

Scranton, PA

4.7
2,986 Reviews

2,986 Reviews of Matt Burne Honda - Service Center

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June 04, 2021

They helped me out by replacing my serpentine belt and car sounds great again, they did it fast too. All round good service and quality work. More

by Jpbendowski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Gramigna
Jun 08, 2021 -

Matt Burne Honda responded

We're happy to hear your service appointment was handled quickly and to your satisfaction. Thanks for the positive feedback for Matt Burne Honda and we look forward to your next visit!

June 03, 2021

This is our third Honda from Burne. We've been happy with the sales and service which is the reason for being return customers.Pleasant employees. More

by Carol925
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Malski in the Service Department., Jack Munley
Jun 03, 2021 -

Matt Burne Honda responded

Thank you for trusting Matt Burne Honda with your vehicle needs all these years! We're thrilled you consistently have pleasant experiences. We are excited to see you again!

June 02, 2021

Service very good.Service very good.Service very Service very good. Service very good. Service very good. Service very good. Service very good. Service very good. Service very good. Service ve More

by ROBERT.GENTILEZZA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
June 02, 2021

I took my car in at my convenience and it was ready earlier than expected. Thank you! And they came in the shuttle to collect me - again - at my convenience. Too often these days the customer has to w More

by michellehahne13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Jun 03, 2021 -

Matt Burne Honda responded

We're happy you had a convenient service appointment at Matt Burne Honda! Thanks for the 5-star review. Safe travels!

June 02, 2021

Efficient and friendly. Car ready when promised. Easy in and out when I picked up my car. Work completed was explained when I picked up my car More

by PGERRITY2191
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Jun 03, 2021 -

Matt Burne Honda responded

We're pleased you had an easy and efficient service appointment at Matt Burne Honda! Thanks for the 5-star review and we look forward to your next visit.

May 31, 2021

I was surprised to learn that my 2020 Ridgeline needed the axel fuid changed at 12,000 miles as preventative maintenance, the salesperson should have told me that when I leased it. I was grossly overchar More

by JBAUMAN3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jack Munley
Jun 02, 2021 -

Matt Burne Honda responded

Thank you for your feedback. We apologize that you feel you were not properly informed by your salesperson. It seems as if you may not have been properly informed by our service department as well. The $139 was for a B16 preventative service which also includes an oil change, tire rotation, battery test, brake check, top off fluids and a multi point inspection. We very much value your business and apologize again for the miscommunication.

May 31, 2021

Love coming here! Always the best service and friendliest staff! Came here for an oil change and everything is done with excellence. Recommend coming here! More

by Marcos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Jun 02, 2021 -

Matt Burne Honda responded

We love that you love your Matt Burne Honda service appointments! Thanks for the glowing review and recommendations. We are excited to see you again

May 31, 2021

Friendly - dependable- honest Always helpful - take good Friendly - dependable- honest Always helpful - take good care of my car - keeps it safe - rely on their advice - happy to do business here - love my More

by M1230C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Matt Burne Honda responded

Thank you for your positive feedback. We're happy that you're happy to visit Matt Burne Honda service! Safe travels.

May 28, 2021

Convenient service, my automobile was taken care of in a pleasing and satisfying manner, needs of car well explained and options to address issues offered for customer to make final decisions More

by CASEYBRN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Jun 02, 2021 -

Matt Burne Honda responded

We're glad to hear your service appointment was handled to your satisfaction! Thank you for your 5-star review for Matt Burne Honda and we look forward to your next visit.

May 27, 2021

Excellent service; personal; accomodating; did not try to get me to do anything unnecessary;I was very pleased with how well Egoin in service handled my repair issue. More

by TICASEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Matt Burne Honda responded

Thank you for your 5-star review for Matt Burne Honda! We're pleased you had an excellent experience with Egon Berardinelli and the service team and we look forward to your next visit.

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