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Matt Burne Honda - Service Center

Scranton, PA

4.7
2,954 Reviews

2,954 Reviews of Matt Burne Honda - Service Center

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April 06, 2021

Best dealership! The service department is terrific! Ease of getting appointment and friendly staff! I wouldn’t go anywhere else! Top notch all the way! More

by nanine01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Apr 08, 2021 -

Matt Burne Honda responded

Thank you for your 5-star rating for the Matt Burne Honda service team! We're pleased you had a terrific experience and we look forward to your next visit.

April 04, 2021

courteous staff, car was ready sooner than told, dealt with honda products many years and always pleased with vehicles. was a customer over 30 years More

by ROBB702
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
April 03, 2021

The work was mostly diagnostic, the effort to find an unclear source of a cleat problem. Efforts were thorough and we were not overcharged. We have no subsequent problems. More

by BAILLIEHAROLD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Apr 06, 2021 -

Matt Burne Honda responded

We're pleased to hear your Matt Burne Honda service appointment was handled efficiently and to your satisfaction. Thanks for the 5-star review and we look forward to your next visit!

April 01, 2021

I took my 2010 Honda Fit to Matt Burne Honda for a factory recall . They were professional, kind and courteous on the phone as well as at drop off and pick-up of my car. I have a Honda Dealer 5 minute More

by cath
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Munley
Apr 01, 2021 -

Matt Burne Honda responded

Thank you for your loyalty and long drives to Matt Burne Honda! We're glad you consistently have courteous and kind service experiences and we look forward to seeing you again.

April 01, 2021

The dealership customer service area is excellent...well organized and efficient. I do however miss the coffee and doughnuts in the waiting area pre-covid. More

by JCUT1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Apr 06, 2021 -

Matt Burne Honda responded

We're glad you had an excellent service experience at Matt Burne Honda. Thanks for the positive feedback and we hope for the return of coffee and donuts soon!

March 31, 2021

Service is always very nice, helpful and easy to work with. They go above and beyond and I have never had a bad experience there. More

by Summit93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2021 -

Matt Burne Honda responded

We're glad Matt Burne Honda service goes above and beyond to make your service experiences good ones! Thanks for your loyalty and we are excited to see you again.

March 31, 2021

Egon always takes care of any car issues ! He’s the best ! And all the work is completed quickly and I never have any issues afterwards ! Thank you ! I’m thrilled I bought a Honda ! More

by LVHANDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2021 -

Matt Burne Honda responded

Thank you for your praise and kind comments about Egon Berardinelli and the Matt Burne Honda service team! We're also thrilled you bought a Honda! Safe travels!

March 30, 2021

Very costly!!!! The bill at the end is quite more then they talk to you on the phone before replacing parts . That means the final bill that you have to pay is marginally more than the quotation ...!!! More

by ARP_1414
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
1.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Mar 30, 2021 -

Matt Burne Honda responded

Thank you for your candid feedback on your experience with Matt Burne Honda service. We value customers like you and appreciate your opinions to help us to improve. Again, thank you for taking the time to write this review.

March 30, 2021

Service Department was very efficient and professional. Everything worked out fine. I was very satisfied with Honda and Matt Burne for completing the recall necessary. Thank you Rocco Marino More

by rmar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Apr 01, 2021 -

Matt Burne Honda responded

We're happy your service appointment was handled quickly and to your satisfaction! Thank you for your 5-star review for Matt Burne Honda and we look forward to your next visit.

March 25, 2021

I HAVE PURCHASED 5 HONDA CARS FROM YOU OVER A PERIOD OF TEN OR MORE YEARS AND HAVE DELT WITH THE SERVICE DEPT. FOR ALL THOSE CARS. SERVICE HAS ALWAYS BEEN GREAT/ More

by LENWBON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley, Mike Gramigna
Mar 26, 2021 -

Matt Burne Honda responded

Thank you for being part of the Matt Burne Honda family for the past 10 years! We're glad you consistently have great service appointments and we look forward to your next visit.

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