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Matt Burne Honda - Service Center

Scranton, PA

4.7
2,989 Reviews

2,989 Reviews of Matt Burne Honda - Service Center

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October 29, 2020

Purchased the car in February of 2020 find it very ridiculous that they sold me a car that needed to be inspected in October 2020. More

by ELISABETHJ_PAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jamie Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2020

Dropped car off Friday night for an appointment on Saturday. Left a note about the oil being overfilled by atleast half a quart. Asked please don't overfill it . Called me Saturday morning cars all do More

by BRIAN5301984
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Egon Berardinelli
3.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
3.0
This rating includes all reviews, with more weight given to recent reviews.
October 26, 2020

I'm so pleased to find out the service department is nothing like the certified used Honda department. The service department was fast and efficient. More

by Cutieshooz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Nov 02, 2020 -

Matt Burne Honda responded

We're pleased you had a fast and efficient service appointment at Matt Burne Honda! Thanks for your positive review and we look forward to your next visit.

October 23, 2020

This dealer is good to handle any problems with your automobile. I visited about 3 times and each time I was satisfied with work done and very timely too More

by ermeldag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Green
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Gramigna
Oct 29, 2020 -

Matt Burne Honda responded

We're happy the Matt Burne Honda service department were able to get your vehicle serviced and back on the road in a timely fashion. Safe travels!

October 22, 2020

All of the staff at this dealership continues to impress me. They are always very helpful and courteous. Everything is always delivered as promised. The pricees tend to be better than I can even get at othe More

by BFOLEY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Oct 29, 2020 -

Matt Burne Honda responded

We're pleased you continuously have positive service experiences at Matt Burne Honda! Thank you for your 5-star review and we look forward to your next visit.

October 22, 2020

This dealership has one of the most knowledgeable, friendly, and caring Service Departments in the area. Their concern for their customer is rated #1 in my book. More

by GVALONISFAMILY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Oct 29, 2020 -

Matt Burne Honda responded

We're glad you found the Matt Burne Honda service department to be knowledgeable and caring! Thank you for the positive review. Customers like you are #1 in our book!

October 21, 2020

As always the Service Department at Burne Honda was both thorough and efficient. Always a pleasure. Always timely and any problems made clear how to deal with them. More

by COLRSCOOPER1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Thomas Duffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Oct 29, 2020 -

Matt Burne Honda responded

We're pleased you had a pleasurable and efficient service visit at Matt Burne Honda! Thank you for your 5-star review and we look forward to seeing you again.

October 21, 2020

The communication I have had so far has been terrible with this dealership. I have had issues with my payment. I wish when I called and left message wondering what going on when I didn’t get a call back, More

by KKTWIRLER13
Recommend Dealer
No
Employees Worked With
Kevin Moylan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2020 -

Matt Burne Honda responded

Thank you for the candid feedback on your experience at Matt Burne Honda. Please reach out to our General Manager Brian Walsh at 570-341-1400 ext 225. He is looking forward to resolving your issues.

October 20, 2020

Egon is the absolute best ALWAYS EVERY SINGLE TIME.. He is always there to gladly help and is kind caring and is there for me..cant say enough 100000000000 stars always!! As a long time customer he never More

by PAMHART22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2020 -

Matt Burne Honda responded

Thank you for being a long time Matt Burne Honda customer and your 5-star (or 100000000000-star) review! We also think Egon Berardinelli is a wonderful member of our team. We look forward to your next visit!

October 20, 2020

The work was done promptly and satisfactory while my wife waited for the vehicle. They had a barrier installed at the desk for Covid 19 as well as wearing masks. More

by JAKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

Matt Burne Honda responded

We take the safety of our customers and employees very seriously and we're glad you felt safe having your vehicle serviced at Matt Burne Honda. Thank you for your positive review and we look forward to your next visit!

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