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Matt Burne Honda - Service Center

Scranton, PA

4.7
2,987 Reviews

2,987 Reviews of Matt Burne Honda - Service Center

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March 16, 2019

Best local Honda dealership Matt Burne Honda is a very customer friendly dealership and service center. Work was completed promptly. My only complaint is that the steering wheel More

by PAULLOUISE95
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Kinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Mar 22, 2019 -

Matt Burne Honda responded

Thank you for the feedback and for your loyalty...we appreciate both!

March 16, 2019

Perfect as always Another great experience at Matt Burne Honda. Upfront and honest the way a car dealership should be. Car done on time as promised. Good job guys. More

by BOLSAR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2019 -

Matt Burne Honda responded

Thank you!!

March 15, 2019

Service Dept No problems with the service dept at Matt Burne Honda. Top quality service!!! We had service on our two automobiles the same day!!! Service was on ti More

by MICHAELFERRARO63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean McGuire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Moylan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Duffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Layna Schrader, Tom Carey, Jack Munley, Mike Gramigna
Mar 22, 2019 -

Matt Burne Honda responded

Thank you!!

March 15, 2019

Less than an hour wait for service to be accomplished Happy with having my hrv serviced in less than an hour.the only issue is that i had my tires rotated and since than the low tire gauge has been on.upo More

by KEAMEIKA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2019 -

Matt Burne Honda responded

Thank you!

March 15, 2019

Oil Change Service was fast and easy. Love the complimentary coffee and donuts in waiting area. Staff friendly and attentive as always. Will definitely return fo More

by Mickey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2019 -

Matt Burne Honda responded

Thank you!!

March 15, 2019

Efficient service in a kind manner. Work took about the amount of time I was told. Work awas a bit expensive. Staff informative and kind. More

by GALLAGHERROBIN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittney Brong, Jack Munley
Mar 22, 2019 -

Matt Burne Honda responded

Thank you!

March 15, 2019

Service is Fabulous! I love Matt Burne Honda's service department. The managers and staff are accommodating and friendly! They do an amazing job! Service personnel are alw More

by nanine01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittney Brong, Jack Munley, Mike Gramigna
Mar 22, 2019 -

Matt Burne Honda responded

Thank you for your loyalty and for the recommendation!

March 15, 2019

Great service I brought my car in for a software update, also had the 15,000 miles service completed. The car was ready before promised. Everyone was polite and cou More

by Brown Dog
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittney Brong, Jack Munley
Mar 22, 2019 -

Matt Burne Honda responded

Glad you experienced great service at Matt Burne Honda!

March 14, 2019

Friendly, Excellent Service! My husband and I are very pleased with the excellent service we have received from Matt Burne Honda and all of their employees over the last 6 years. More

by ERTARR88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Guy Palmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Mar 22, 2019 -

Matt Burne Honda responded

Thank you so much for your loyalty and for the recommendation...we appreciate both!

March 13, 2019

Tires I scheduled an inspection and was told my tires where close but it would still pass. I was not expecting this since I purchased the tires from HONDA More

by THOMAS.CAROLYN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Morgan Green
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Apr 03, 2019 -

Matt Burne Honda responded

On behalf of the service team here at Matt Burne Honda, I sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback. The frustration you encountered is understandable and if you would like to discuss this further please do not hesitate to contact me at your convenience. Layna at 570-341-1400 x357

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