Matt Burne Honda - Service Center

Unfriendly staff The main reason why I wouldn’t recommend this service center is the people at the reception area. To begin with, the reception area has an awkward set The main reason why I wouldn’t recommend this service center is the people at the reception area. To begin with, the reception area has an awkward set up with three people sitting at three separate desks. It is almost impossible to figure out which one is the right desk. When I entered the reception area, no one greeted me. I went to the desk that I felt was the closest to the entrance only to find out that it was the wrong desk. The person at the right desk was borderline rude. He was too busy sorting the papers and didn’t bother to look up pretty much the whole time when I was standing in front of him. I usually don’t write reviews, particularly bad reviews, but my wife and I had similar experiences at Matt Burne service center before. Their sales department people are cordial and I would buy cars from them again. However, it is very unlikely that I will visit this service center again. The service center requires a major facelift including addition of courteous personnel with good interpersonal skills. More

Matt Burne Service is really good I was in and out quickly...thorough job, thorough explanation, reasonable price, and coffee and donuts. What's not to love? I had called for an appoin I was in and out quickly...thorough job, thorough explanation, reasonable price, and coffee and donuts. What's not to love? I had called for an appointment and they were booked, but they let me come in anyway to try to fit in an oil change before my driving trip. I was out of there in 35 minutes. Nice guys all the time...I have three Hondas so I am in and out of there a bit More

Excellent service A great service department that is friendly, reliable, and efficient on their service delivery. They care about keeping your vehicle in tip top shape A great service department that is friendly, reliable, and efficient on their service delivery. They care about keeping your vehicle in tip top shape and that is one of the reasons Honda has a great reputation. More

Trusted Service Best place to bring your Honda for trusted service. I always know they will do the right thing for my vehicle. Will not go anywhere else. Best place to bring your Honda for trusted service. I always know they will do the right thing for my vehicle. Will not go anywhere else. More

Excellent I have been dealing with Matt Burne Honda since 2007. The service is always excellent and the employees are very friendly. I would highly recommend th I have been dealing with Matt Burne Honda since 2007. The service is always excellent and the employees are very friendly. I would highly recommend them. More

Annual inspection visit I went with my grandmother to have her car inspected. She's 83 years old, doesn't drive much, and only takes the car in once a year. I've been driving I went with my grandmother to have her car inspected. She's 83 years old, doesn't drive much, and only takes the car in once a year. I've been driving her car the last few months and I know theres some things it needs, the breaks don't respond properly, the oil needs to be changed, and theres an error indicator light always on, which the manual says could be a fuel emissions issue, and to take it to the dealer asap. None of these things were fixed when we were there. I brought them up, they told me the breaks and oil are fine and the light doesn't mean anything. I'm not happy with those answers. More

Great dealership fair prices. Egon is great to deal with & they are fair with what needs to be fixed without any "extra's! That is why when I need work done or have a noise that I Egon is great to deal with & they are fair with what needs to be fixed without any "extra's! That is why when I need work done or have a noise that I can figure out where it's coming from I go to them! More

Very helpful and efficient Recommended having inspection done at same time as recall . Saved me a trip. Very friendly. I felt I was fairly and honestly treated. Thank you. Recommended having inspection done at same time as recall . Saved me a trip. Very friendly. I felt I was fairly and honestly treated. Thank you. More

Professional, quick, & easy I called the Service Department two days before I could go in with a description of my issue: my car repeatedly failed to start. It was diagnosed over I called the Service Department two days before I could go in with a description of my issue: my car repeatedly failed to start. It was diagnosed over the phone as most probably needing a new battery. Because I was away, I needed to get my car jumped each time I needed to drive it, which was extremely inconvenient. I asked if I could call when I was leaving to give an hour’s notice of my arrival, and Egon said that would be fine! Thank you! More

Matt Burne service is awesome !!! This is the best service dept that I've ever used. !!!! The service managers, Jack and Egon, are the very best.. The service people are very knowleg This is the best service dept that I've ever used. !!!! The service managers, Jack and Egon, are the very best.. The service people are very knowlegeble, fast, efficient !!! More