I shopped many Mazda dealerships in my area and all pretty much gave me the same price so I went my local dealership Matt castrucci Mazda. My salesman was nice but it was clear that he was overwhelmed as he had to take care of other customers, which I notice only a few people actually working and located the sales manager just sitting in his office with customers just walking around. I already drove the car, had financing and should have been an easy process as I've have bought many cars and come prepare. With them being so busy the sales manager Todd Swartz came out to help me, I really liked this as my time is worth money and I refuse to waste it.
Its in this dealership best interests to not have this "man" every talk to anyone! I have never been insulated so bad by another person in my life! I told him I had already arrange financing and just needed the total figure with taxes and fees. I already knew what the taxes were, just unsure on the fees this dealership would charge. Instead of getting what the customer asked for he tells me "I can beat the rate you have, what were you quoted". I laugh cause here we go, I'm a pretty intelligent person as I'm a CEO of a company and have an ivy league degree. So I'm ready to play their game, so I ask what's the best rate you have with someone with a 800 plus credit score. He replies that to give me the rate he needs me to fill out a credit app, which I reply that his bank rate sheet will tell him what someone with my score can get. This goes back and forth till he realize that he is not going to win and goes back to his office. Thirty minutes later he comes back to tell me the best rate would be 4.99%!! I refuse to pay a rate that high so I tell him I have better so I just need the total figure. Instead of giving me the figures he once again asks what my rate is and if I fill out the credit application he might get a better rate than 4.9%. I tell him he had his chance, I'm not here for games and just want what I asked for over thirty minutes ago.
He realize that I'm not financing with him so he gets the total figure.....only to ILLEGAL inflate the figures! The figures were almost 3,000 more than I figure, I understand there are fees...but not 3,000 worth of fees! I had to ask many times why it was so much more before he told me that the figures he has includes...zbart, gap and a extended warranty. I tell him I don't want those features and he just try's to explain why I should have them. I'm frustrated cause this person has now wasted over and hour of my time for no reason.
At this point I'm leaving and going somewhere else, so I tell him I'm going to his direct competition Jeff Schimdt and he then tries to tell me how much they are crooks! Your kidding me! I tell him he's the crook and he replies "well I don't need your business then"! What! I makes 300k plus a year and run a major business, if anyone ever talked that way towards a customer they would be fired on the spot. This "man" does not deserve his position and him getting a position at this dealership proves what kind of business they run.
All in all, it is their lost. I have already inform over 2,000 friends, family, and people about this dealership and Todd Swartz. This will effect their business and it should as they try to sell like it's 1990 still. I also love my 2014 Mazda 6!
I hope someone realizes what kind of "man" Todd Swartz is and bring him back to reality.