Matt Castrucci Nissan

They had my girls Frontier since oct 6/22 and surprisingly they say bad ECU, fuel pump and wiring from a previous shop but the truck never had any work done Pryor to this, not they threatening to surprisingly they say bad ECU, fuel pump and wiring from a previous shop but the truck never had any work done Pryor to this, not they threatening to inpound it if we don't pay they're high bill, while we're waiting on consumer affairs to and our lawyer to get back with us.. never trust this place More

I bought the extended warranty with a 2014 car, less than 70000 miles, engine broke down 15000 miles later, we have all the maintenance documentation, and we get denied by the warranty, so we have one of the 70000 miles, engine broke down 15000 miles later, we have all the maintenance documentation, and we get denied by the warranty, so we have one of the repair guys working with us trying to get the warranty company to cover, and everytime I call the shop they ignore my call, or if I go in person they straight up ignore me, DO NOT EXPECT THEM TO CARE, they'll sell a 2_3000$ warranty that's junk. I will never buy from there again. More

Would never use bodyshop again. Every interaction with them has been awful. The lady who called to tell us it was done was incredibly rude when I couldn't drop what I was doing and go pick it up that minu them has been awful. The lady who called to tell us it was done was incredibly rude when I couldn't drop what I was doing and go pick it up that minute. Dust clumps in the paint repair. Missed a section entirely and had to have it pointed out to them. Not impressed at all and wish I had gone elsewhere. (Purchasing the vehicle there was great! They just REALLY need to get their act together in the shop) More

I would advise not going to this dealership at all. I had a lift gate repaired and 3 days later it was broken again. I had to take it to another dealer as well. Also, I would be careful taking a car here for a lift gate repaired and 3 days later it was broken again. I had to take it to another dealer as well. Also, I would be careful taking a car here for warranty work as well. In my opinion, I feel like they find a way to charge you for warranty work. Heed the warnings on here. Do your research. More

used car warramty Paid cash for a 2016 Nissan Maxima was assured it had a factory warranty. First issue i had the window was falling out called for an appointment after Paid cash for a 2016 Nissan Maxima was assured it had a factory warranty. First issue i had the window was falling out called for an appointment after dropping the car off was determined the window foam was installed wrong from whoever had the windows tinted prior to me buying the car. They adjusted the foam and charged me labor costs. So much for the factory warranty Buyer beware More

Lied too! I was told a price, tax, title and out the door by sales person. Test drove the vehicle was going to get a few things fixed but was going to make the I was told a price, tax, title and out the door by sales person. Test drove the vehicle was going to get a few things fixed but was going to make the deal. Went to make the deal and then was told by a manager there was $2000 more than quoted. Very disappointed More

Bad bad service They will charger you to work on your car even under factory warranty and u have no choice but to pay or not get your car They will charger you to work on your car even under factory warranty and u have no choice but to pay or not get your car More

Car purchase Horrible customer service. Bill Bates was unprofessional, I had to ask to take Test drive and to work on a deal.Todd the finance manager wouldn't even Horrible customer service. Bill Bates was unprofessional, I had to ask to take Test drive and to work on a deal.Todd the finance manager wouldn't even come out to negotiate pricing just kept sending bill as the middle man who of course had no idea of what he was talking about since he's been on the job 5 weeks . And worst of all , No manager, no finance person or GM came out to introduce themselves to try and close a deal. More

Save your time and energy... Go to another Service center Matt Castrucci Service department is horrible. I purchased a $50K plus 2017 Nissan Armada, was having problems with the AC at idle. Took it back to se Matt Castrucci Service department is horrible. I purchased a $50K plus 2017 Nissan Armada, was having problems with the AC at idle. Took it back to service they looked at it to tell me it's fine. So I took and purchased a gauge that you put in the vent to monitor the temperature coming out. Driving the AC gets cold, gauge reads 40 degrees, but at idle after only five minutes it goes to 60-70 degrees, and that's with a temperature of 77degrees outside. I took my truck back to Matt Castrucci service department they kept my truck and called me to tell me it's ready and told me and I quote "Checked system found AC working properly, Vehicle is operating as designed at this time". Picked up my truck drove it around the block, came back and let it idle, once again it blew warm. I had a worker come out and look and he witnessed that it blew warm air. ( of course the So called master technician was to busy too talk) so the manager comes out with a attitude that I'm bothering him and immediately goes on defense and reluctantly drives my truck only to tell me nothing is wrong with it. This was on 8/1/2017. So I let my truck sit until I made a appointment with Jeff Schmitt Nissan Service department on 8/8/2017 I was only there 10 minutes to diagnose not only was the Freon low, but the cooling fan coupling was leaking fluid. They showed me where it was leaking. So they replaced the whole Fan Coupling assembly and recharged the system.. I got my truck back today 8/9/2017 and my truck is blowing Ice cold not only while driving but also at idle..... They gave me a comparable rental as well. Matt Castrucci gave me a 2012 vehicle that smells like stale cigarette smoke. I will NEVER take any vehicle to be serviced by Castrucci unless things change and I literally live 5 minutes away. On the other hand the Sales department was wonderful it's like night and day, so you can purchase a vehicle there, just be prepared to go elsewhere to get it serviced!!! More