Matt Castrucci Nissan

We bought a Nissan Juke 2011 S model with All Wheel Drive. Two days later, we changed our mind and wanted to upgrade it to an SV model with All Wheel Drive. We did tons of research online to see what t Drive. Two days later, we changed our mind and wanted to upgrade it to an SV model with All Wheel Drive. We did tons of research online to see what the price difference would be between the two models. It was $1,800 difference. The dealership was not willing to accept the upgrade exchange for even a $2,000 difference. They wanted $2,600 more for that exchange while the fair market value difference was only $1,800. We didn't take the offer because we felt like it was a ripoff and that the dealership didn't care about us as customers after the sale. They sold us the car and there is nothing we can do about it. We are pretty much at their mercy. Instead of going above and beyond to differenciate themselves from other dealerships, they were trying to take advantage of us since they knew that we wanted the upgrade. We don't believe that it is the best way to do business in today's competitive market, especially when we had purchased 4 vehicles from them and referred our friends and family to them. Did they do anything illigal by jacking up the price? No, of course. Could they have accomodated us for this transaction if they had wanted to do so? Absolutely. But they chose not to. All they care about is today's sale. They could care less if we bring more business to them tomorrow. We are done with doing business with Matt Castrucci dealership and we will make sure to tell our family and friends our experience. We would rather pay a bit extra to go to a dealership next door than to have this kind of service from Matt Castrucci. More

This was the second nissan dealer we visited. We knew what there invoice price was and what a fair trade-in would be. We gave them this information and asked them to work up a deal after looking over ou what there invoice price was and what a fair trade-in would be. We gave them this information and asked them to work up a deal after looking over our trade. They came back with a price that was $750 lower than we were asking [partly due to an extra $500 rebate that the other dealer said wasn't available on our car]. It turns out that it was the same car that the other dealer had located for us! They picked up the car for us and deivered it the next day! We don't always reccomend buisinesses that do a good job but in this case we will be telling everyone about our experience and giving out the extra buisiness cards we asked for. Best experience buying a car in 35 years of buying! More