Matthews Chrysler Dodge Jeep Ram

WILL NEVER RETURN AS A CUSTOMER. Bought our vehicle from them brand new and have had for over 3 years now. Recently had some issues and took it in as we purchase AS A CUSTOMER. Bought our vehicle from them brand new and have had for over 3 years now. Recently had some issues and took it in as we purchased an extended warranty on it and live close to the dealership. Only thing that needed fixed was the switch on the rear hatch. Simple right, wrong. Collected our deductible and said it was fixed. A few months later same problem. Took in again and they told is it would be ready the following day would look at it first thing that morning. We returned the next day at 5 and it hasn't even been so much as moved from the parking place we left it in so we left to return the following day. They have to order in a part and will be a few days. We go to leave and vehicle won't even start. Mechanic has to come out and jump it. We don't really think anything of it, have never had any prior issues of this nature. We return home and take it back in the following week after the part comes in. We leave it and return 2 days later to pick it up all set they tell us. GUESS WHAT however. Vehicle again will not start, battery is again completely dead, no issues, should not be a problem we are told and it is again jumped, we are charged our deductible yet again and leave to go home. Next morning. AGAIN is dead and we have to jump it in order for my wife to get to work. Later that afternoon she is again stranded in town and I went to jump her again to get home. Dealership called CANNOT BE RELATED TO OTHER ISSUE but we will pick it up and look into it. NEXT DAY after they are supposed to pick it up first thing in morning nobody has called or picked up vehicle THAT WILL NOW NOT KEEP A CHARGE NOR START and after SEVERAL phone calls they finally arrive after 4 to pick vehicle up. MANAGER is called and proceeds to tell me that they will replace the battery even though they couldn't have caused the issue and they WONT CHARGE us for it though. WOW WHAT A NICE GESTURE since it had ABSOLUTELY NO ISSUES PRIOR TO VISITING THEIR SERVICE DEPARTMENT. They now have the audacity to call is almost weekly's since trying to sell us a new vehicle etc. WOULD ABSOLUTELY NOT RECOMMEND THEM FOR ANYTHING WHATSOEVER AND WILL NEVER BE BACK FOR ANYTHING. Handled completely wrong in every way from start to finish More

Left my truck dirty. Spend 2 hours detailing my truck the night before my service visit. When I picked up my truck after the service visit, there were footprints on the fl Spend 2 hours detailing my truck the night before my service visit. When I picked up my truck after the service visit, there were footprints on the floor mats and greasy handprints on the hood. More

Love our new car!! Process was so easy! We told them what we wanted and they got it done for the price we wanted! We would recommend them to friends! Process was so easy! We told them what we wanted and they got it done for the price we wanted! We would recommend them to friends! More

Service Center and parts are great! These people are what makes Hometown Dodge, not the owner. Enjoyable doing business with service and parts, they take care of th and parts are great! These people are what makes Hometown Dodge, not the owner. Enjoyable doing business with service and parts, they take care of there customers. More

Very friendly and timely with my oil change .. Very friendly and the new waiting area is very comfortable. Prices is very reasonable they are always very helpful and they do a good check on the veh Very friendly and the new waiting area is very comfortable. Prices is very reasonable they are always very helpful and they do a good check on the vehicle when I bring it in for service More

A Good Buying Experience Jeff was great to work with and made the process pretty easy. They were willing to work with me and set time aside to let me test drive the vehicle an Jeff was great to work with and made the process pretty easy. They were willing to work with me and set time aside to let me test drive the vehicle and had no problem guaranteeing the availability of it before I drove 30 minutes to see it. As a customer that lives a reasonable distance away I appreciate the work of the team giving me a smooth buying experience with little hassle. I would recommend them to anyone. More

Great dealership experience Josh and Justin worked to ensure a great buying experience!! They stayed after hours and made the deal work for me! Would highly recommend them and Josh and Justin worked to ensure a great buying experience!! They stayed after hours and made the deal work for me! Would highly recommend them and the dealership!! More

Great experience! Josh answered most of my questions before I even had to ask them. It really was a great and smooth experience, I drove from out of state to buy my new Josh answered most of my questions before I even had to ask them. It really was a great and smooth experience, I drove from out of state to buy my new Jeep and I would send anyone there! More

Recall fix Holly was great from the time I set the appointment to the time the service was done. The parts department was helpful on a part that was needed. Holly was great from the time I set the appointment to the time the service was done. The parts department was helpful on a part that was needed. More

Service Jason and Holly do an excellent job in your service department and the should be commended for their service, thanks for getting us fixed up quickly Jason and Holly do an excellent job in your service department and the should be commended for their service, thanks for getting us fixed up quickly More