Matthews GM Center - Service Center

The first time I brought my 2017 Escalade in a couple years ago for tire rotation and oil change, my tires were not rotated despite them saying they were.. I marked the tires so I knew whether or not the years ago for tire rotation and oil change, my tires were not rotated despite them saying they were.. I marked the tires so I knew whether or not they had been rotated. Most recently, I was in again for a tire rotation and oil change, and while that service was completed, the service guy told me a couple things were broken and I would notice grease in my driveway and the suspension would feel off. Now, these are two things I had not noticed at all prior to my service appointment that day. Now I have grease spots in my driveway that were not there prior to my appointment. Needless to say, we will not be back. Apparently these maintenance people cannot be trusted. 😞 More

Everything went smoothly. They gave us a loaner car and informed us of what they did and what they are going to do in the future. Thank you They gave us a loaner car and informed us of what they did and what they are going to do in the future. Thank you More

The personal service I receive from Matthews is why we continue to purchase cars from them Bill Scheider owner Chopyak-Scheider Funeral Home continue to purchase cars from them Bill Scheider owner Chopyak-Scheider Funeral Home More

the service department was very helpfull and right on time and everyone at matthews was very nice to us time and everyone at matthews was very nice to us More

EXCELLENT SERVICE! FRIENDLY EMPLOYEES! VERY CLEAN DEALERSHIP! LOVE THE FREE BEVERAGE STATION! CONVENIENT LOCATION! FIVE STAR! FRIENDLY EMPLOYEES! VERY CLEAN DEALERSHIP! LOVE THE FREE BEVERAGE STATION! CONVENIENT LOCATION! FIVE STAR! More

Staff attentive, friendly, direct to the point. Jim Rogers is consistently someone you can rely on. , Jim Rogers is consistently someone you can rely on. , More

Rob Linge is very good. Explains problems in detail Perry, don't know last name, is demeaning and worthless. Scott in service is also helpful. Explains problems in detail Perry, don't know last name, is demeaning and worthless. Scott in service is also helpful. More

Technically well-grounded with all Cadillac matters. Very Professional team-oriented service group. Always ready to help me. Very Professional team-oriented service group. Always ready to help me. More

Service writers are always excellent. Mechanics keep my cars clean and do excellent work. Thanks! Mechanics keep my cars clean and do excellent work. Thanks! More

Vehicle finished at time promised. Rob kept me informed throughout the process, and made me aware of some repairs that may be needed in the future. Rob kept me informed throughout the process, and made me aware of some repairs that may be needed in the future. More