Jim Rodgers

Poor communication between service rep and costumer. After dropping vehicle off the day before an 8am appointment had to call end of first day only to find out they didn’t get it in the shop yet. Servic After dropping vehicle off the day before an 8am appointment had to call end of first day only to find out they didn’t get it in the shop yet. Service rep said would keep it another day and keep me updated. Had to call end of second day only to find out he had taken the day off to golf and never passed my info to others. Second time this has happened. I won’t be going back. More

by JBARNES15 Verified Customer Verified Customer

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Such an amazing place! Their attention to detail and care is exceptional. We had moved out of the area for a while and were forced to go elsewhere for our car needs and it Their attention to detail and care is exceptional. We had moved out of the area for a while and were forced to go elsewhere for our car needs and it was always such a headache. We have since moved back and are so thankful that we can again go to Matthews for anything car related. Wouldn’t buy or service a car anywhere else. Highly recommend! More

by STEFANIE2033 Verified Customer Verified Customer

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Jim Rogers is excellent with customer service and why I continue to go to Matthews for service on my vehicle. continue to go to Matthews for service on my vehicle. More

by KPANKO Verified Customer Verified Customer

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Always happy with Matthews. Bill T and Jim R are the best! I appreciate that there was no attempt to upsell while I was there. That is priceless! That encourages me to come back Bill T and Jim R are the best! I appreciate that there was no attempt to upsell while I was there. That is priceless! That encourages me to come back. More

by TERRYGILLEN1 Verified Customer Verified Customer

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First service on my Lyriq. Timely, courteous, and thorough! They fully met my expectations of what a Cadillac dealership should represent. Cadillac has been considered the flag Timely, courteous, and thorough! They fully met my expectations of what a Cadillac dealership should represent. Cadillac has been considered the flagship name in the American automobile industry since before I was aware of autos, and that goes back to my teen days in the early 1950s! More

by AANTES Verified Customer Verified Customer

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ANDY DID A GOOD JOB OF KEEPING ME POSTED AND EXPLANED THE REPAIRS TO MY CAR. HE LISTENED TO ME ABOUT THE AC AND TOOK MEASURES TO FIX IT. REPAIRS TO MY CAR. HE LISTENED TO ME ABOUT THE AC AND TOOK MEASURES TO FIX IT. More

by MICHAEL JIMENEZ Verified Customer Verified Customer

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Service was very good and easy for me to do. Communication with service people was great. Communication with service people was great. More

by MPMSEW Verified Customer Verified Customer

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Jim is always professional and takes care of any issues and I always recommend him to others for great service and I always recommend him to others for great service More

by rawwilly54 Verified Customer Verified Customer

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Service is always top notch! Jim Rodgers and the team have been servicing my vehicles for about 20 yrs. Thank you!!! Jim Rodgers and the team have been servicing my vehicles for about 20 yrs. Thank you!!! More

by JSWATKO Verified Customer Verified Customer

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I am always pleased with the service at Matthews, whoever assists me. They are always courteous & helpful. assists me. They are always courteous & helpful. More

by BUDNEYID Verified Customer Verified Customer

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