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Matthews Hyundai of Greece
Rochester, NY
1,644 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,644 Reviews of Matthews Hyundai of Greece
Verified Customer
February 14, 2026
I live between Buffalo and Rochester and have a few dealership choices for service . First time at Matthews and based on very satisfying experience I will continue with you. dealership choices for service . First time at Matthews and based on very satisfying experience I will continue with you. More
by kjs6124
Employees Worked With
Eric Koval
February 11, 2026
I am recently widowed. Bringing my car to be serviced by someone other than our trusted mechanic of over 30 years was difficult for me. The list of suggested repairs and re Bringing my car to be serviced by someone other than our trusted mechanic of over 30 years was difficult for me. The list of suggested repairs and replacement parts and the cost overwhelmed me. I will follow up with my local mechanic to be sure the vehicle is safe and repairs can be made closer to my home. More
by SAVILLE2528
Employees Worked With
Eric Koval
February 10, 2026
Brought my 2022 Hyundai Santa Fe PHEV into the dealership for a recall on the back up camera, an oil change and tire rotation. During the work on the recall, the tech removed the plastic trim pieces and the for a recall on the back up camera, an oil change and tire rotation. During the work on the recall, the tech removed the plastic trim pieces and the one holding the button to close the hatch fell onto the floor. In doing so the button broke and was not caught until I arrived home, 45 minutes away when I went to close the hatch after putting my wheel lug locks back into the trunk. I called Jared to report the situation and also sent an email to Ashley regarding the situation. I talked with her and Jared both by phone to tell them what had happened and that I would be needing a repair for the button since it was no longer working. I brought the car back into the dealership so they could 'look' at the button to which I could see the techs were frustrated in the shop, throwing my trim pieces all around the trunk, and having multiple techs and both service writers witness the situation. This is not the first issue I have had with this service department but the first time I have left a review, just very disappointed in the department. These cars are not cheap and to see them not respected by the service techs is frustrating. Also the lack of follow through on the service department when they say they would have the part overnighted and give me a call when it arrived. My appointment was Friday February 6th, it is now Tuesday February 10th and still have not received a phone call. At this point after two bad experiences at this location and another at a different Hyundai dealership I am losing trust in the Hy More
by chindle001
Employees Worked With
Jared Contestabile was the service writer, and Cody Keiffer was the service tech, Ashley Rourke-Salamone was the service manager
February 08, 2026
My car stopped on the expressway while going25-30 mph and again the same day earlier. Nothing near me. Being told it is the car wash strip that was on my car. Thing is car stopped several times before this. again the same day earlier. Nothing near me. Being told it is the car wash strip that was on my car. Thing is car stopped several times before this. No car wash pass. I don't believe the car is safe. It does not make me feel safe. Honestly don't really want the car. The loaner car in the horrible snow we have had has not stopped or done anything weird. I also told them I think there is an electric issue the car as the blower was on off on off and switched modes on it's own. Yup that has not been addressed More
by Carichurch20
