Matthews Hyundai of Greece
Rochester, NY
Filter Reviews by Keyword
By Type
1,644 Reviews of Matthews Hyundai of Greece
They worked on the car and it was done on time. The car was kept very clean on the inside, we were told the trailer hitch would not be seen behind the bumper plate . Wrong! The hitch will always be The car was kept very clean on the inside, we were told the trailer hitch would not be seen behind the bumper plate . Wrong! The hitch will always be seen. We do have to go back for the bumper plate. They did not have any More
As always Matthews has been wonderful! Eric was very information took our Tuscan in early called and went over what was completed with me and we are extremely happy! Eric was very information took our Tuscan in early called and went over what was completed with me and we are extremely happy! More
The service was good and I was satisfied with the work that was done. The only thing that could be improved is the customer interaction at the counter. The staff seemed somewhat reserved and not especiall that was done. The only thing that could be improved is the customer interaction at the counter. The staff seemed somewhat reserved and not especially welcoming or friendly. A warmer greeting and friendlier communication would have made the experience even better, especially since I’ve been going there for years. More
I had an appt with Eric for a recall item and everything was done to my satisfaction! that day. I had an emergency repair, and I just stopped in to see if Todd could help me. They were extremely busy but T was done to my satisfaction! that day. I had an emergency repair, and I just stopped in to see if Todd could help me. They were extremely busy but Todd, as always, fit me in! More
I came in for an inspection and to have some recalls fixed. The communication with the team at first was good, however after they drained my battery I needed to leave it in the shop for an extra day, th fixed. The communication with the team at first was good, however after they drained my battery I needed to leave it in the shop for an extra day, then had to drive it around a hundred miles to clear a code and had to drive back. There was an issue scheduling the inspection - the person initially scheduled it for the wrong day. Seemed really messy and disorganized and the team clearly did not communicate internally. I wouldn't go back or recommend. More
1. I was charged for an inspection that was never completed. The inspection sticker is still the old one 2. I left my car there overnight Wednesday so the dent guy could look at it on Thursday and I completed. The inspection sticker is still the old one 2. I left my car there overnight Wednesday so the dent guy could look at it on Thursday and I was told by Eric he never showed up with no explanation why. 3. Eric submitted the dent for the insurance coverage I bought from Matthews and I still haven't heard back from Eric. Very disappointing service with no followup from Eric since I brought my car back home More



