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Matthews Hyundai of Greece

Rochester, NY

4.8
1,644 Reviews

3975 W Ridge Rd

Rochester, NY

14626

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1,644 Reviews of Matthews Hyundai of Greece

August 23, 2026

They worked on the car and it was done on time. The car was kept very clean on the inside, we were told the trailer hitch would not be seen behind the bumper plate . Wrong! The hitch will always be More

by amvanhorne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Koval, Robert Zobel
Aug 24, 2026 -

Matthews Hyundai of Greece responded

Thank you for sharing your feedback. We’re glad your vehicle was completed on time and returned clean. We apologize that the trailer hitch was more visible than expected and that the bumper plate was not available during your visit. We appreciate your patience and look forward to completing the remaining work when you return.

August 23, 2026

As always Matthews has been wonderful! Eric was very information took our Tuscan in early called and went over what was completed with me and we are extremely happy! More

by bonniebrannan50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Koval, Todd Scharping
Aug 24, 2026 -

Matthews Hyundai of Greece responded

Thank you for the five-star rating! We truly appreciate your support and thank you for choosing Matthews Hyundai of Greece!

August 21, 2026

The service was good and I was satisfied with the work that was done. The only thing that could be improved is the customer interaction at the counter. The staff seemed somewhat reserved and not especiall More

by rkcortese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Koval, Todd Scharping
Aug 21, 2026 -

Matthews Hyundai of Greece responded

Thank you, rkcortese, for your honest feedback and continued loyalty to Matthews Hyundai of Greece. We’re glad you were satisfied with the service and work performed, but we’re sorry that your interaction at the counter didn’t feel as warm or welcoming as it should have. We appreciate you bringing this to our attention and will share your comments with our team as an opportunity to improve your future visits.

August 21, 2026

Excellent service done timely. Todd was helpful as always. He always has been polite and professional More

by HOEFLERCHRISTINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Scharping
Aug 21, 2026 -

Matthews Hyundai of Greece responded

Thank you for the five-star review, Christine! We’re delighted that Todd was helpful, polite, and professional and that your service was completed promptly. We appreciate your continued trust in Matthews Hyundai of Greece and look forward to serving you again!

August 19, 2026

Justin and Matthews made the car buying experience no stress and quite efficient. We have no complaints whatsoever ! More

by DMORGAN130
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph Minarik, Justin Kazlauckas
Aug 19, 2026 -

Matthews Hyundai of Greece responded

Thank you for the five-star review! We’re so glad Justin and the team at Matthews Hyundai of Greece made your car-buying experience stress-free and efficient. We truly appreciate your business and hope you enjoy your new vehicle!

August 16, 2026

I had an appt with Eric for a recall item and everything was done to my satisfaction! that day. I had an emergency repair, and I just stopped in to see if Todd could help me. They were extremely busy but T More

by KathyPaquette
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Koval, Todd Scharping
Aug 17, 2026 -

Matthews Hyundai of Greece responded

Kathy, thank you for the wonderful review! We’re glad Eric took care of your recall to your satisfaction and that Todd was able to fit you in when an unexpected repair came up, despite the busy schedule. We truly appreciate your continued trust in our team at Matthews Hyundai of Greece!

August 15, 2026

I came in for an inspection and to have some recalls fixed. The communication with the team at first was good, however after they drained my battery I needed to leave it in the shop for an extra day, th More

by raychaelbee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Koval, Todd Scharping
Aug 17, 2026 -

Matthews Hyundai of Greece responded

Thank you for sharing your experience. We’re sorry that what should have been a straightforward inspection and recall visit became frustrating and required additional time and travel. The scheduling error, battery issue, and lack of communication between our team members do not reflect the organized, convenient service we aim to provide. We understand why you left disappointed, and we’ll share your feedback with our management team so these concerns can be reviewed and addressed.

August 15, 2026

I have been going to this service department for years and get exceptional help and service. Todd is the best! More

by ddaly7246
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Scharping
Aug 17, 2026 -

Matthews Hyundai of Greece responded

Thank you for your continued loyalty and the wonderful five-star review! We’re thrilled that Todd and our service team have consistently provided you with exceptional care over the years. We truly appreciate your trust in Matthews Hyundai of Greece and look forward to serving you for many more years!

August 13, 2026

Todd was very helpful as usual, he always takes care of me, when I need work done on my car. Todd is always polite and asked the right questions. More

by wwmoore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Scharping
Aug 14, 2026 -

Matthews Hyundai of Greece responded

Thank you for the 5-star review! We’re so glad to hear that Todd continues to take great care of you and your vehicle. His helpfulness, professionalism, and attention to your needs are exactly the kind of service we strive to provide. We truly appreciate your continued trust in Todd and the Matthews Hyundai of Greece team, and we look forward to seeing you again!

August 12, 2026

1. I was charged for an inspection that was never completed. The inspection sticker is still the old one 2. I left my car there overnight Wednesday so the dent guy could look at it on Thursday and I More

by robconti1
Recommend Dealer
No
Employees Worked With
Eric Koval, Eric Koval
Aug 12, 2026 -

Matthews Hyundai of Greece responded

Hi Rob, we’re very sorry for the frustration caused by the inspection concern, the missed dent evaluation, and the lack of timely follow-up regarding your coverage claim. We understand that our Service Manager has since been in contact with you and is working toward a resolution. We appreciate your patience and hope we have the opportunity to restore your confidence in our team.

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