Matthews Hyundai of Schenectady - Service Center

Update: much better experience Update to my last review: misunderstand with Mike the General Manager. He had a glitch with his e-mail, he personally called to apologize and explain Update to my last review: misunderstand with Mike the General Manager. He had a glitch with his e-mail, he personally called to apologize and explain. He checked up on my service experience. Which was a much better experience. They fixed my heated seat issues. More

Quick and reasonable service The service department did a great job on my repairs and my new tires . 3 for 1 sale was best in getting new all season tires replaced. The service department did a great job on my repairs and my new tires . 3 for 1 sale was best in getting new all season tires replaced. More

My vehicle problem still exists! I did record the tapping noise of my car, but it looks like nobody needs to exert some effort to figure out what the problem is!! The cranky noise sti I did record the tapping noise of my car, but it looks like nobody needs to exert some effort to figure out what the problem is!! The cranky noise still there. The service specialist assured that everything is tight and I don’t if anybody took the car for test drive or not to hear the noisy cranky sounds!! More

Tires and Service Appointment for mounting snow tires and routine service. All of the staff very helpful, video of all point inspection informative, estimate was exactl Appointment for mounting snow tires and routine service. All of the staff very helpful, video of all point inspection informative, estimate was exactly what I was charged, estimate of time for work spot on. This is my third Hyundai, very happy with vehicle and service. More

Quick service with great care Phil and the rest of the service department took great care of my Santa Fe when I brought it in on a Saturday unannounced. It was looked at the follow Phil and the rest of the service department took great care of my Santa Fe when I brought it in on a Saturday unannounced. It was looked at the following Monday and repairs (replacing the engine) were completed the following Tuesday. Nice communication throughout, and having a loaner car was a big help. More

Oil leak The service writer Nick was great to work with. I had valve cover gaskets replaced and the work was not done correctly. Oil was leaking causing the ca The service writer Nick was great to work with. I had valve cover gaskets replaced and the work was not done correctly. Oil was leaking causing the car to smoke brought the car back and so far so good. Car should not have left the shop without the mechanic checking for leaks. More

Amazing service as always Nicholas in service was extremely helpful and pleasant helping us with our unexpected flat tire. Everyone kept asking if we needed anything while we w Nicholas in service was extremely helpful and pleasant helping us with our unexpected flat tire. Everyone kept asking if we needed anything while we waiting. Will definitely keep coming back More

Way better than I expected. I purchased a used Lincoln from Fuccillo. It was not new or certified, just a 3 year old returned from lease. After driving for several months and sev I purchased a used Lincoln from Fuccillo. It was not new or certified, just a 3 year old returned from lease. After driving for several months and several thousand miles I really liked the car, until after sitting in the garage for 3 days the battery died. I expected to have to replace it on my own but called Lincoln Concierge service just to see what would happen. To my surprise, they dispatched a tow truck got the car started and took it on a flatbed to Fuccillo. A call from the Fuccillo Service Dept, Morgan, confirmed the need for a new battery. The battery was replaced and all of the various electronic apps were update and the car returned to me the next day, all with no charges. I don't know if other dealers are as accommodating, but I am very satisfied. More

Recall From check in till I was told it was complete,every step was good and explained well. Would recommend to anyone who asks where the service was done From check in till I was told it was complete,every step was good and explained well. Would recommend to anyone who asks where the service was done More