Matthews Hyundai of Schenectady - Service Center

Sealant needed, not new tires! Tech explained why flat tire light was still on after putting air in under inflated tire. Thankfully, there was no nail, but they sealed a space aroun Tech explained why flat tire light was still on after putting air in under inflated tire. Thankfully, there was no nail, but they sealed a space around the tire to prevent air from escaping. I had no appointment and they were very accommodating. More

Warranty work I was pleased that Fuccillo advocated for me with Hyundai to get the warranty work done at 80,000 miles. It took some time but they stuck with it I was pleased that Fuccillo advocated for me with Hyundai to get the warranty work done at 80,000 miles. It took some time but they stuck with it More

15,000 m service The Fuccilo crew is always at the top of their game. I was in an out in 60 minutes. I always get a good job. The Fuccilo crew is always at the top of their game. I was in an out in 60 minutes. I always get a good job. More

Outstanding Best dealership experience I have ever had Will recommend this dealership for any and all automotive needs to everyone I know Great job people ,than Best dealership experience I have ever had Will recommend this dealership for any and all automotive needs to everyone I know Great job people ,thanks More

Okay. My servicer was very great, but I did not agree with the pricing. I don’t think it should of been the price it was. My servicer was very great, but I did not agree with the pricing. I don’t think it should of been the price it was. More

Long Service Session Service work - no complaint. Extreme customer-time waste - mostly waiting for paperwork - System very slow and inefficient. May consider using Garv Service work - no complaint. Extreme customer-time waste - mostly waiting for paperwork - System very slow and inefficient. May consider using Garvey service for Hyundai Tucson More

30,000 mile service I needed a 30,000 mile service and NYS inspection done. They did both maintenance services the same day. I am a member of their preferred customer pro I needed a 30,000 mile service and NYS inspection done. They did both maintenance services the same day. I am a member of their preferred customer program. More

Oil Change/multi-point inspection Always a satisfying experience. This is my fourth car from this dealership. The service department is always professional and timely. Ms. Hoyt was fri Always a satisfying experience. This is my fourth car from this dealership. The service department is always professional and timely. Ms. Hoyt was friendly and took time to explain the service. Having the video was helpful! More

Very good personal customer service Had appointment scheduled, took us right in, service was done in a reasonable time, had a problem with software update after leaving, but got home and Had appointment scheduled, took us right in, service was done in a reasonable time, had a problem with software update after leaving, but got home and called, they arranged for tow, asked if we needed a ride. Next morning it was repaired, Bob arranged for a shuttle driver to pick us up. Overall positive customer experience. More

Veracruz repair Pleased that interest in trying to duplicate the issue was shown and that the repair shop correctly remedied the problem with the correct diagnosis. Pleased that interest in trying to duplicate the issue was shown and that the repair shop correctly remedied the problem with the correct diagnosis. There was an issue that the parts needed were not on hand but overnighted. However another snag was that the part (axle washer) arrived not as a pair but only one in the package. So another overnight shipping. But the service attendant who was helping me, Bob, clearly explained the problems and quickly worked to get my service taken care of. More