Matthews Hyundai of Schenectady - Service Center

Well Done! When I arrived for my service appointment I informed Bob of the time constraints I was under and asked if I should re-schedule. He assured me that I When I arrived for my service appointment I informed Bob of the time constraints I was under and asked if I should re-schedule. He assured me that I would be finished on time and then proceeded to deliver on this promise with extra time to spare. This is the first time I've ever been 100% satisfied with an auto service experience. Thank you Bob! More

Great service team. My car’s problem was quickly diagnosed and repaired as soon as the necessary part came in. Nick, as always, was very great to deal with. He’s friendly My car’s problem was quickly diagnosed and repaired as soon as the necessary part came in. Nick, as always, was very great to deal with. He’s friendly and courteous and very knowledgeable. I’ve never had the opportunity to meet the mechanics but they obviously know their jobs and have resolved all issues with my vehicle. My only complaint is that they left 2 empty beverage bottles in my vehicle. More

General maintenance This was my first maintenance experience at your dealership and everyone I dealt with was very helpful and professional. This is our first vehicle pur This was my first maintenance experience at your dealership and everyone I dealt with was very helpful and professional. This is our first vehicle purchased at this dealership and we will definitely recommend them to family and friends. More

Service Dept staff is friendly and helpful. Took car in for repairs of the radio comes up and replacement of Shark fin on the roof. Both repairs required the parts to be ordered and me bringing Took car in for repairs of the radio comes up and replacement of Shark fin on the roof. Both repairs required the parts to be ordered and me bringing the car back another day for repair. Parts came in within a week and I was called to schedule the work to be done. I went in the next day and repaid were completed in a timely manner with no out of pocket expense to me. Very satisfied with the service. More

Great Service The employees are always so friendly and helpful. I trust the service department completely. The gentleman in service that took care of me explained e The employees are always so friendly and helpful. I trust the service department completely. The gentleman in service that took care of me explained everything to me completely More

Excellent encounter I brought in my Hyundai for a possible warranty issue with a check engine light. I knew it was an issue with the intake manifold from using a scan to I brought in my Hyundai for a possible warranty issue with a check engine light. I knew it was an issue with the intake manifold from using a scan tool. Rob the service write took my complaint and looked up the vehicle in the system. We made an appointment for a Monday. By 2:00PM the issues were resolved there were two repair campaigns issued, Both resolved in the same day. They didn't have to keep the vehicle or wait for parts so I was very pleased. More

Speedy and Reliable I had Robert (Bob) Anderson as my service advisor yesterday, 10/30, for my first service on my new Sonata that I purchased back in August. He was kind I had Robert (Bob) Anderson as my service advisor yesterday, 10/30, for my first service on my new Sonata that I purchased back in August. He was kind, considerate and helpful. He made sure I knew exactly what the car was getting done and what I had for the service package I purchased with the vehicle. My appointment was at 4:30 and the car was done by 5:00! It included an oil change, tire rotation and multi-point inspection. I am extremely happy with the service I received. Bob was excellent! More

Awesome service department My first time using the service department and I am so impressed!! Great employees, fast and friendly service. I will continue to keep going to Fuccil My first time using the service department and I am so impressed!! Great employees, fast and friendly service. I will continue to keep going to Fuccillo Hyundai for my service. Thank you. More

Great job Job well done, the person at the service counter listened to my concerns, dianogst my issue, passed it along to the technician who fixed it. Thank yo Job well done, the person at the service counter listened to my concerns, dianogst my issue, passed it along to the technician who fixed it. Thank you very much again job well done. Very happy with everyone involved!!! More

Excellent Service Service was flawless. Price reasonable. Service Tech courteous, knowledgeable and friendly. This is my third vehicle from Fuccillo. I will continue to Service was flawless. Price reasonable. Service Tech courteous, knowledgeable and friendly. This is my third vehicle from Fuccillo. I will continue to have my vehicle serviced by them. More