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Matthews Hyundai of Schenectady - Service Center
Schenectady, NY
1,486 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,486 Reviews of Matthews Hyundai of Schenectady - Service Center
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January 07, 2024
Service Representative Dominique was very good. But the waiting area was disappointing, coffee machine wasn’t working and no bottled water in small refrigerator. But the waiting area was disappointing, coffee machine wasn’t working and no bottled water in small refrigerator. More
by Glen.zampino
Verified Customer
January 07, 2024
Always courteous and always efficient. Thank you. My car is always well cared for and I keep coming back. Thank you. My car is always well cared for and I keep coming back. More
by aliyavasquez
Employees Worked With
Nick usually and the young lady at the front with beautiful nails. Very sweet
January 02, 2024
Agents were great. Believe the work was done correctly. Major isses: 1. Waiting area small with ripped chairs and people close together 2 Parking is near impossible. Wh Believe the work was done correctly. Major isses: 1. Waiting area small with ripped chairs and people close together 2 Parking is near impossible. When you find a spot the lane is narrow requiring multiple forward and reverse move with worrying about hitting a car. Worse facilities I have seen over 65 years of driving. More
by JKEILMAN
December 30, 2023
came in on 10/13/23 to have console on dashboard and wipers looked at which should be under warranty. Service said both were faulty and needed to be replaced. Parts on order, would arrive in a week. Als wipers looked at which should be under warranty. Service said both were faulty and needed to be replaced. Parts on order, would arrive in a week. Also stated brakes needed replacement and transmission flush done. I was going to schedule appt to have everything done at once. November came, no call from service. I called 4 times and was never able to reach a person. Middle of December someone called and wanted me to trade in my vehicle. I state I do not want to sell, I in fact am still trying to reach someone/fix vehicle. I finally got a call back from service that said they "dropped the ball" but now ordered part. I ask which one as two things need replacing. Service rep asked for details, didn't know two things were to be replaced, and hung up. Shortly after he calls back, again apologizes, says both parts were ordered and will (again) be here in a week. That was two weeks ago, and I have heard nothing. I am sure they don't care in part because it's under warranty but now you are also losing my business as I can't wait for brakes anymore and will somewhere else. Still waiting for any contact. Very disappointed. More
by KWALTER569
December 29, 2023
No Excellent service the service was performed as expected. No more comments. Excellent service the service was performed as expected. I have nothing more say. Nothing else. expected. No more comments. Excellent service the service was performed as expected. I have nothing more say. Nothing else. More
by evanswm1
December 29, 2023
Well I'm always hopeful the deal ship would utilize technology. But the link via text never updated. I needed my car back 12/26 AM first thing. Wasn't done til noon for an oil change and horn repair ne technology. But the link via text never updated. I needed my car back 12/26 AM first thing. Wasn't done til noon for an oil change and horn repair never received an update about issues or problems or won't be ready in time. More
by mcgrath.david12
