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Matthews Hyundai of Schenectady - Service Center

Schenectady, NY

4.4
1,461 Reviews

1,461 Reviews of Matthews Hyundai of Schenectady - Service Center

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June 26, 2023

Pleasant greeting, quick service visit, and quality service. Glad that we choae to purchase from Matthews Hyundai !!! More

by Jeff Stuhr
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Michael Capadona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Fear, NICK CORDI
Jun 27, 2023 -

Matthews Hyundai of Schenectady responded

Thanks for choosing Matthews to service your vehicle. We look forward to serving you again soon!

June 25, 2023

I was having a difficult time trying to import a Canadian car and I think I really tried Nicks patience. I appreciate his time, effort and patience with this old lady. More

by PAULARED13
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Domonique Scott-Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Fear, Jennifer Periard
Jun 26, 2023 -

Matthews Hyundai of Schenectady responded

Thanks for taking the time to review your experience at Matthews! Have a great day!

June 25, 2023

I was having a difficult time trying to import a Canadian car and I think I really tried Nicks patience. I appreciate his time, effort and patience with this old lady. More

by PAULARED13
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Domonique Scott-Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Fear, Jennifer Periard
Jun 26, 2023 -

Matthews Hyundai of Schenectady responded

Thanks for taking the time to review your experience at Matthews! Have a great day!

June 23, 2023

Friendly, efficient, got what I needed done in a short time regardless of staffing shortages More

by WENDELL220
Recommend Dealer
Yes
Jun 26, 2023 -

Matthews Hyundai of Schenectady responded

Thanks for choosing Matthews to service your vehicle. We look forward to serving you again soon!

June 17, 2023

Easy to work with and to talk and answer all my questions, just time consuming with waiting for a new engine More

by SeeJINX961
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Domonique Scott-Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Fear
Jun 26, 2023 -

Matthews Hyundai of Schenectady responded

Thanks for choosing Matthews to service your vehicle. We appreciate the recommendation and look forward to serving you again soon!

June 17, 2023

Did what was required for the service needed. We're friendly and helpful answering my questons. More

by JKEILMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Fear
Jun 26, 2023 -

Matthews Hyundai of Schenectady responded

Thanks for choosing Matthews to service your vehicle. We look forward to serving you again soon!

June 17, 2023

Everything was great no complaints. Service was good. Not a long wait time.good experience More

by kcjjr2400
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Fear
Jun 26, 2023 -

Matthews Hyundai of Schenectady responded

Thanks for choosing Matthews! We appreciate your business and we're always here to help!

June 16, 2023

Amy in Internet Sales ROCKS. I had 2 weeks worth of headache confirming a rustproof/undercoating service and through multiple frustrating calls finally got to Amy and she went t More

by FS
Recommend Dealer
Yes
Employees Worked With
Amy in Internet Sales
Jun 23, 2023 -

FS responded

Well unfortunately the headaches continue… brought the car in and no one had a appt on record… but the service guy took it in and gave me a loaner. I thought the nightmare was pretty much over until after i got home my husband went under the car to find the areas that they missed… then called… no return call.. called again.. got the service manager.. all we wanted was for the missed spots to be done.. service mgr says he has to ask his mgr… xxxxxxxx continues… no calls.. husband calls again.. emailed photos.. now sales mgr says Nick the service guy will call to set up appt…nope… husband calls again and he finally gets appt to bring in…now lets see what happens… right now Im sorry i ever stepped foot into this place and i don't advise purchasing any add ons there. Its a full time job to micromanage what you paid for. Save yourself the headache. I don't think i will even use one extra service there that I purchased for fear of another future nightmare… we’ll see… i hope they at least finish what they did. Im just so disappointed… and the guy that sold by me the car pretty much abandoned me. What a shame…. I have 3 people I know looking for cars…

June 15, 2023

Got me in, got me out, service completed. What more can anyone ask of them. More

by GREGGO2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Olivia Sanger
Jun 26, 2023 -

Matthews Hyundai of Schenectady responded

Thanks for choosing Matthews! We appreciate your business and we're always here to help!

June 14, 2023

Overall I felt the service was pretty good The service person who assisted me did a quick check of my vehicle and based on the service I requested, I was provided with an estimated time of approximately 9 More

by STASHD47
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Fear
Jun 26, 2023 -

Matthews Hyundai of Schenectady responded

Thanks for taking the time to review your experience at Matthews! Have a great day!

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