Matthews Hyundai of Schenectady - Service Center

Eric is great. But they did not fix the problem. So been driving a week in 90 degree weather with no air at first. Then they tell me they fix it now driving with al But they did not fix the problem. So been driving a week in 90 degree weather with no air at first. Then they tell me they fix it now driving with all hot air. More

It appears your parts department along with your service department both lack sufficient inventory. I will elaborate ti the general manager at my first opportunity. Seems you think sales are more important department both lack sufficient inventory. I will elaborate ti the general manager at my first opportunity. Seems you think sales are more important than service More

Friendly service very efficient. They were helpfully and fixed my car right. I would highly recommend them. They were helpfully and fixed my car right. I would highly recommend them. More

Was very unhappy with Nick from service desk. Mark was awesome tho at deescalating situation Mark was awesome tho at deescalating situation More

They scheduled in a recall everything went smooth, was done within an hour The service people upfront were excellent done within an hour The service people upfront were excellent More

I have been working with the dealership since 2018. This is my second lease. I am looking forward to a continued relationship. This is my second lease. I am looking forward to a continued relationship. More

I went to your shop because Lia didn’t complete the oil change the last time I was in they forgot to reset the maintenance time. Professional and quick. change the last time I was in they forgot to reset the maintenance time. Professional and quick. More

This is the way a dealership should run ! Yes, aging facility. No, no new car available for me to test drive, we did the 6811 mi 2023 instead . Still GREAT. And I was back on the road to Yes, aging facility. No, no new car available for me to test drive, we did the 6811 mi 2023 instead . Still GREAT. And I was back on the road to home 45 min. after the start time for my sched appt for 2 recalls and an exhaust fix @ a reasonable fee. OUTSTANDING. So I'll be back to buy a new Elantra before 9/30/23, after my G'kids take mine and you have an SEL w/conv @ a good price. More

They helped me with a warranty issue at Matthew's Hyundai when Lia Hyundai refused to assist me with my peeling paint on the car Lia sold me. when Lia Hyundai refused to assist me with my peeling paint on the car Lia sold me. More

I moved an hour away from the dealership where I purchased my 2019 Hyundai Tucson so I went to a dealer in Albany recently and had a terrible experience. I was "encouraged" to spend over 3K on repai purchased my 2019 Hyundai Tucson so I went to a dealer in Albany recently and had a terrible experience. I was "encouraged" to spend over 3K on repairs in addition to those I went in for. I was pressured even after saying a polite no and left frustrated that I had been treated that way. No surprise I'm a single female. Days later, my engine light comes on and my friend recommends Matthews Hyundai. I couldn't get an appointment online for weeks but since my car is due for inspection soon I stop by and speak with the service department. The woman I spoke with squeezed me in for a few days later. When I arrived, the technician checked the code on my car, talked me through everything and said the problem was covered under warranty and quoted about 2 hours wait time. While in the waiting area, a salesperson stopped by just to see if there was anything I needed while waiting. A quick hour later and I was on my way with the issue resolved and no bill- not even for the labor. Trust the team at Matthews-from sales to service, they are friendly, helpful and reassuring. I will be back for service and my next car! More