Matthews Hyundai of Schenectady - Service Center

From my very first call everyone was so friendly and helpful. They all went above and beyond. I won't go anywhere else now. A+++++ helpful. They all went above and beyond. I won't go anywhere else now. A+++++ More

Overall was a fine experience. Everyone was very nice and helpful. I ordered a tire several months ago though for my vehicle and it’s still on back order with no date of when to expect. helpful. I ordered a tire several months ago though for my vehicle and it’s still on back order with no date of when to expect. More

The service departments always great! I know they are taking good care of my car. I like working with people who care about me too taking good care of my car. I like working with people who care about me too More

Your service center did a fine job on the recall work and they pointed out some problems with the car that needed to be addressed which I had done. I still need some things done which I will do at a later da they pointed out some problems with the car that needed to be addressed which I had done. I still need some things done which I will do at a later date. More

I was able to get an appointment quickly. My service representative Nick Fear was both courteous, attentive and helpful. Will be going back to this dealershipp representative Nick Fear was both courteous, attentive and helpful. Will be going back to this dealershipp More

Very prompt and efficient service. The dealership was very clean and all personnel were very courteous and friendly. There was no pressure to do more than what we had scheduled and the service manager wa very clean and all personnel were very courteous and friendly. There was no pressure to do more than what we had scheduled and the service manager was very professional. More

Everything went perfectly. My vehicle was taken in on time and the service was efficient and professional. They ordered the part I need and will call me when it comes in. time and the service was efficient and professional. They ordered the part I need and will call me when it comes in. More

I was initially told a week just to diagnose. I said I would come back next week, and on my departure he came back out and had it down in a few hours. Just seems ridiculous that because I didn’t submit to would come back next week, and on my departure he came back out and had it down in a few hours. Just seems ridiculous that because I didn’t submit to the week timeline they got it done quicker. They did tell me plenty of good information which I suppose was worth some labor, but 152 is a lot for information. They also neglected the main reason I brought it in, which was a ticking in the engine. The sound level fluctuates and that day it was quiet, but it was still there. They disagreed. I am still under warranty for the engine and will have to come back eventually if it becomes more of an issue. More

As always, I appreciate the transparency even if none of us like the reality that cars aren’t maintenance-free…thank you for the video! us like the reality that cars aren’t maintenance-free…thank you for the video! More

My service advisor, Nick Fear, was very helpful throughout the long and difficult process of getting a replacement battery for my Kona EV. I would highly recommend this dealership. throughout the long and difficult process of getting a replacement battery for my Kona EV. I would highly recommend this dealership. More