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Matthews Hyundai of Schenectady - Service Center

Schenectady, NY

4.4
1,493 Reviews

1,493 Reviews of Matthews Hyundai of Schenectady - Service Center

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August 30, 2021

The peace that was put on the the car wasn,t put on right The fender had a whole that has a piece need to by put in it Look on the other side More

by Agnes Raylinsky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Fear
Sep 04, 2021 -

Matthews Hyundai of Schenectady responded

Sorry for your bad experience at our dealership. Michael Capadona General Manager

August 28, 2021

Still waiting for a call back regarding fixing a piece of trim. This issue was brought to light during warranty. Fixed with tape! Need Fixed! More

by Quattro15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Fear, Pat Habeck
Sep 04, 2021 -

Matthews Hyundai of Schenectady responded

Thank you for the great review. I am glad you had a first class experience at our dealership. Michael Capadona General Manager

Sep 04, 2021 -

Quattro15 responded

Did you read the comments? STILL waiting for call back to fix a piece of trim from when it was under warranty and you were advised at the time. Need it fixed!

August 27, 2021

Extremely impressed with customer service! Outstanding job.we will continue to use your service department from no on. We will refer all of our friends More

by dhardestysenior
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Fear, Pat Habeck
Sep 04, 2021 -

Matthews Hyundai of Schenectady responded

Thank you for the great review. I am glad you had a first class experience at our dealership. Michael Capadona General Manager

August 24, 2021

Mr. Ram got me in, did what I went for on a timely manner. He made my service experience ver smooth. It was a pleasure. More

by JEROL_9308
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vickash Ram
Sep 04, 2021 -

Matthews Hyundai of Schenectady responded

Thank you for the great review. I am glad you had a first class experience at our dealership. Michael Capadona General Manager

August 21, 2021

The service department and technicians discovered what the problem was and fixed the problem in a timely manner. It was also nice to be able to speak to the salesperson (Eljawon) who went the extra mile More

by CGBATGIRL
Recommend Dealer
Yes
Employees Worked With
Eljawon
Sep 04, 2021 -

Matthews Hyundai of Schenectady responded

Thank you for the great review. I am glad you had a first class experience at our dealership. Michael Capadona General Manager

August 21, 2021

6 month oil change and tire rotation. Waited 2 hours . Work was completed but no comp car wash. Nick was apologetic but I was still disappointed. I will go to East GREENBUSH facility for next warranty ser More

by ufnirs
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Nicholas Fear
Sep 04, 2021 -

Matthews Hyundai of Schenectady responded

Sorry for your bad experience at our dealership. Michael Capadona General Manager

August 19, 2021

Overall was a fine experience. Everyone was very nice and helpful. I ordered a tire several months ago though for my vehicle and it’s still on back order with no date of when to expect. More

by Harold chambers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Fear, Pat Habeck
Sep 04, 2021 -

Matthews Hyundai of Schenectady responded

Thank you for the great review. I am glad you had a first class experience at our dealership. Michael Capadona General Manager

August 19, 2021

The service departments always great! I know they are taking good care of my car. I like working with people who care about me too More

by MARY1222
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ram
Sep 04, 2021 -

Matthews Hyundai of Schenectady responded

Thank you for the great review. I am glad you had a first class experience at our dealership. Michael Capadona General Manager

August 19, 2021

Your service center did a fine job on the recall work and they pointed out some problems with the car that needed to be addressed which I had done. I still need some things done which I will do at a later da More

by Good luck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Fear
Sep 04, 2021 -

Matthews Hyundai of Schenectady responded

Thank you for the great review. I am glad you had a first class experience at our dealership. Michael Capadona General Manager

August 19, 2021

From my very first call everyone was so friendly and helpful. They all went above and beyond. I won't go anywhere else now. A+++++ More

by Allison
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ram and Ronald excellent gentlemen
Sep 04, 2021 -

Matthews Hyundai of Schenectady responded

Thank you for the great review. I am glad you had a first class experience at our dealership. Michael Capadona General Manager

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