Matthews Hyundai of Schenectady - Service Center

I was able to get an appointment quickly. My service representative Nick Fear was both courteous, attentive and helpful. Will be going back to this dealershipp representative Nick Fear was both courteous, attentive and helpful. Will be going back to this dealershipp More

Everything went perfectly. My vehicle was taken in on time and the service was efficient and professional. They ordered the part I need and will call me when it comes in. time and the service was efficient and professional. They ordered the part I need and will call me when it comes in. More

Very prompt and efficient service. The dealership was very clean and all personnel were very courteous and friendly. There was no pressure to do more than what we had scheduled and the service manager wa very clean and all personnel were very courteous and friendly. There was no pressure to do more than what we had scheduled and the service manager was very professional. More

I was initially told a week just to diagnose. I said I would come back next week, and on my departure he came back out and had it down in a few hours. Just seems ridiculous that because I didn’t submit to would come back next week, and on my departure he came back out and had it down in a few hours. Just seems ridiculous that because I didn’t submit to the week timeline they got it done quicker. They did tell me plenty of good information which I suppose was worth some labor, but 152 is a lot for information. They also neglected the main reason I brought it in, which was a ticking in the engine. The sound level fluctuates and that day it was quiet, but it was still there. They disagreed. I am still under warranty for the engine and will have to come back eventually if it becomes more of an issue. More

As always, I appreciate the transparency even if none of us like the reality that cars aren’t maintenance-free…thank you for the video! us like the reality that cars aren’t maintenance-free…thank you for the video! More

My service advisor, Nick Fear, was very helpful throughout the long and difficult process of getting a replacement battery for my Kona EV. I would highly recommend this dealership. throughout the long and difficult process of getting a replacement battery for my Kona EV. I would highly recommend this dealership. More

I have always had good service from Fuccillo Hyundai. I always recommend this dealership to my friends that are looking for a new car, since a strong maintenance department is why I keep coming back. always recommend this dealership to my friends that are looking for a new car, since a strong maintenance department is why I keep coming back. More

Several Lights were flashing. I called to see if I should be worried about the lights. The sales manager refused to take my call -said he was under-staffed. Customer service told me to drive the car t should be worried about the lights. The sales manager refused to take my call -said he was under-staffed. Customer service told me to drive the car to the dealer and they would ask a service person to just check to see if I could drive it. Mgr got angry with salesman in front of me and finally another gentleman ran quick diagnostics. Uncomfortable situation. There is much more!!! More

Helpful and courteous to customers. Took care of things and explained process clearly in a timely manner. Service completed in less time than I expected and explained process clearly in a timely manner. Service completed in less time than I expected More

very professional, they were very quick to diagnose the problem they went further to look at any other possible problems that could occur in the near future problem they went further to look at any other possible problems that could occur in the near future More