Matthews Hyundai of Schenectady - Service Center

The staff and the manager were extremely rude and disrespectful they broke the driver side handle on my car and expecting me to pay for it. The manager told me if a store fell from the sky and landed disrespectful they broke the driver side handle on my car and expecting me to pay for it. The manager told me if a store fell from the sky and landed on my car do I think that he would be responsible for it!? It was extremely rude and disrespectful to speak with any customer especially a woman like that.The engine took three weeks on my car to repair and not one time did they call me I called them every time to find out the status and each time they were rude whether it was due to being understaffed or not I still Deserve to be treated and talk to respectfully. Fucillo Hyundai of Schenectady has the absolute worst reputation and they continue to stand on that More

The peace that was put on the the car wasn,t put on right The fender had a whole that has a piece need to by put in it Look on the other side right The fender had a whole that has a piece need to by put in it Look on the other side More

Still waiting for a call back regarding fixing a piece of trim. This issue was brought to light during warranty. Fixed with tape! Need Fixed! trim. This issue was brought to light during warranty. Fixed with tape! Need Fixed! More

Extremely impressed with customer service! Outstanding job.we will continue to use your service department from no on. We will refer all of our friends job.we will continue to use your service department from no on. We will refer all of our friends More

Mr. Ram got me in, did what I went for on a timely manner. He made my service experience ver smooth. It was a pleasure. manner. He made my service experience ver smooth. It was a pleasure. More

6 month oil change and tire rotation. Waited 2 hours . Work was completed but no comp car wash. Nick was apologetic but I was still disappointed. I will go to East GREENBUSH facility for next warranty ser Work was completed but no comp car wash. Nick was apologetic but I was still disappointed. I will go to East GREENBUSH facility for next warranty service. More

The service department and technicians discovered what the problem was and fixed the problem in a timely manner. It was also nice to be able to speak to the salesperson (Eljawon) who went the extra mile the problem was and fixed the problem in a timely manner. It was also nice to be able to speak to the salesperson (Eljawon) who went the extra mile and explained in detail what had caused my vehicles problem and, he also accompanied me out into the parkinglot showing me where my vehicle was parked. More

Overall was a fine experience. Everyone was very nice and helpful. I ordered a tire several months ago though for my vehicle and it’s still on back order with no date of when to expect. helpful. I ordered a tire several months ago though for my vehicle and it’s still on back order with no date of when to expect. More

The service departments always great! I know they are taking good care of my car. I like working with people who care about me too taking good care of my car. I like working with people who care about me too More

Your service center did a fine job on the recall work and they pointed out some problems with the car that needed to be addressed which I had done. I still need some things done which I will do at a later da they pointed out some problems with the car that needed to be addressed which I had done. I still need some things done which I will do at a later date. More