Matthews Hyundai of Schenectady - Service Center

I was initially told a week just to diagnose. I said I would come back next week, and on my departure he came back out and had it down in a few hours. Just seems ridiculous that because I didn’t submit to would come back next week, and on my departure he came back out and had it down in a few hours. Just seems ridiculous that because I didn’t submit to the week timeline they got it done quicker. They did tell me plenty of good information which I suppose was worth some labor, but 152 is a lot for information. They also neglected the main reason I brought it in, which was a ticking in the engine. The sound level fluctuates and that day it was quiet, but it was still there. They disagreed. I am still under warranty for the engine and will have to come back eventually if it becomes more of an issue. More

As always, I appreciate the transparency even if none of us like the reality that cars aren’t maintenance-free…thank you for the video! us like the reality that cars aren’t maintenance-free…thank you for the video! More

My service advisor, Nick Fear, was very helpful throughout the long and difficult process of getting a replacement battery for my Kona EV. I would highly recommend this dealership. throughout the long and difficult process of getting a replacement battery for my Kona EV. I would highly recommend this dealership. More

I have always had good service from Fuccillo Hyundai. I always recommend this dealership to my friends that are looking for a new car, since a strong maintenance department is why I keep coming back. always recommend this dealership to my friends that are looking for a new car, since a strong maintenance department is why I keep coming back. More

Several Lights were flashing. I called to see if I should be worried about the lights. The sales manager refused to take my call -said he was under-staffed. Customer service told me to drive the car t should be worried about the lights. The sales manager refused to take my call -said he was under-staffed. Customer service told me to drive the car to the dealer and they would ask a service person to just check to see if I could drive it. Mgr got angry with salesman in front of me and finally another gentleman ran quick diagnostics. Uncomfortable situation. There is much more!!! More

Helpful and courteous to customers. Took care of things and explained process clearly in a timely manner. Service completed in less time than I expected and explained process clearly in a timely manner. Service completed in less time than I expected More

very professional, they were very quick to diagnose the problem they went further to look at any other possible problems that could occur in the near future problem they went further to look at any other possible problems that could occur in the near future More

Staff was very friendly. I liked havi ng the video of my car so I could see what they were servicing. Not a long wait time. car so I could see what they were servicing. Not a long wait time. More

I had a problem with a slow leak because of a nail in my tire and the staff was very professional, courteous and thorough and helped fix the problem. I spent over an hour at a local tire center the week bef tire and the staff was very professional, courteous and thorough and helped fix the problem. I spent over an hour at a local tire center the week before and they couldn’t find any issues with the tireI, but Fuccillo found and plugged the leak. I would highly recommend Fuccillo. More

I was told the service would only take an hour. I sat out side on a bench next to the car for 50 minutes and the car didn't move people that came in after me was done before me. I don't know if they had an a side on a bench next to the car for 50 minutes and the car didn't move people that came in after me was done before me. I don't know if they had an appointment but I did. When I went in to check the guy said he would check on the car. I told him the car hasn't moved. He did apologize and some one came out quickly to get the car. An hour service appointment turned into 2 hours! Was not impressed. More