Matthews Hyundai of Schenectady - Service Center

I recently brought my Lincoln MKT in for service and I was quoted one price. But it turned out to be less then quoted then I needed wheel barring done on the front so I told them to complete all the work was quoted one price. But it turned out to be less then quoted then I needed wheel barring done on the front so I told them to complete all the work that needed to be done including spark plugs and transmission flush etc. I picked my car up on Saturday and paid almost $7000 and there was another maintenance on my car that I wasn’t told about also I had my washer replaced for washer fluid I don’t know how it was tested because there’s no washer fluid in my car. Also I asked to have my one good tire kept and I didn’t receive that as well. When I went to pay for my car in cash the cashier was rude and had a problem because of the amount of cash I already had spoken to Nick and told him I was bringing cash. She acted as if that was a problem.I was carless for over 3 weeks and at first they wanted me to pay half down and they didn’t even have the parts. Being that I said I was a longtime customer they let it go. I love my Lincoln but the way that I was treated was unfairly. And I’m very dissatisfied with my service being that I still have a light on in my car. I was told I would need brakes in the future. But nothing more I also had to get a rental at an additional expense because this wasn’t covered by insurance because there was no accident. On the repair receipt the recall wasn’t completed and there was nobody there to talk to me really about it. The guy that was at the service desk said to me he didn’t do the work on the car. He did call the mechanic I believe on his cell. I don’t know how this service can be rectified about this additional light that I have on in my car because again I said to fix everything that was needed as soon as you turn the car on you see this light so if the car was test driven and all ready to go how would this maintenance light still be on . More

Great job once again, been dealing with you for years now. Par excellence. Will not take my car any other place. Yours truly since 2005 now. Par excellence. Will not take my car any other place. Yours truly since 2005 More

I’ve taking my vehicle to Fucillo for servicing and I’ve never had a moment of regret. Nick was excellent ambassador for your organization. never had a moment of regret. Nick was excellent ambassador for your organization. More

Purchasing the vehicle was a breeze - thanks to Don Grounds. My first service visit was also very timely and organized. Thanks to all. I’ll be back. Grounds. My first service visit was also very timely and organized. Thanks to all. I’ll be back. More

Had a engine light problem they fixed it quickly and professionally, they listened to what I had to say thank you looking forward to next Appointment professionally, they listened to what I had to say thank you looking forward to next Appointment More

hi recall was done quickly,the service department always polite and friendly.customer service always willing to work with me,friendly and polite. the safety for covid was great. polite and friendly.customer service always willing to work with me,friendly and polite. the safety for covid was great. More

I wish I could have had a loaner car while my car was being serviced since I sat in silence for the hours it took for the job. I wish I was offered unnecessary services and it doesn’t hurt to go the extr being serviced since I sat in silence for the hours it took for the job. I wish I was offered unnecessary services and it doesn’t hurt to go the extra mile for customers. Tech did a good job. Not impressed with the overall experience. More

Love dealing with service for my car here. I trust everyone and there is great customer service. Nick is always very helpful, polite and friendly. everyone and there is great customer service. Nick is always very helpful, polite and friendly. More

We have always had wonderful experiences at Hyundai. Always positive. Extremely professional, courteous and pleasant staff. Great follow up afterward. That’s why we’ve gotten our last four vehicles from Always positive. Extremely professional, courteous and pleasant staff. Great follow up afterward. That’s why we’ve gotten our last four vehicles from Fuccillo Hyundai. More

My first time using Fucillo Service as I moved to NY from another state! I found your service department to be outstanding . Nick Fear is an excellent service coordinator and worked hard to make it a painles another state! I found your service department to be outstanding . Nick Fear is an excellent service coordinator and worked hard to make it a painless process! Pick up and drop off of my Navigator was on time and interaction with driver and Nick A+. More