Matthews Kia Of Clay

Grateful for To Dan and Kevin Great staff and goes out of their way to help customers. Would recommend this dealership to anyone looking for a Kia . They treat you like family Great staff and goes out of their way to help customers. Would recommend this dealership to anyone looking for a Kia . They treat you like family More

Service after 4 years When first purchased in 2013, the service of my Sorento was great. The suv was brought into the dealership for all maintenance and inspection. In 01 When first purchased in 2013, the service of my Sorento was great. The suv was brought into the dealership for all maintenance and inspection. In 01/17 after the truck was serviced in 10/16, I was told that the brakes and rotors were 90 to 95% shot and needed replacement. Up until that time, no mention of any problems noted on their maintenance sheets. I had the brakes and rotors replaced, shortly after that the brake pedal starting thumping and would kick back....back to the dealership where they told me they would do a diagnostic and send it to Kia. After not hearing back from them, I went on line and found that there might be a problem with a cracked axle. Called the dealership, spoke to the service department and they would look at it...sure enough it was the axle. Just recently I again started having problems with the brakes (5,000 miles) since the original. I dropped the truck off on 12/07 and told the service dept. that while I had the oil changed, I had the garage checked the brakes and was informed that it might be the ABS system. As of today, no telephone calls from the service dept. even though, we have called several times and was told that because we dropped it off and didn't schedule an appointment that they would need to bring it in and put it on the rack to see what was wrong. I forgot to mentioned that when I spoke with the service department on Saturday, 12/09 that I was told it was currently being worked on. TERRIBLE SERVICE. More

Very Happy I have bought five vehicles from Fuccillo (Sherry McIntosh) and I've never had a problem. Recently I bought a 2015 Sorento for my daughter and Sherry I have bought five vehicles from Fuccillo (Sherry McIntosh) and I've never had a problem. Recently I bought a 2015 Sorento for my daughter and Sherry was quite the professional. I have never used their Service Department so I can't speak to that. I would highly recommend to anyone interested in buying a Kia, especially the Sorento to see Sherry. I really enjoy my 2016 Kia Sorento. More

Worst service ever I I can’t say enough about how good they were to me took care of a problem we were having and made us very happy thank you to the general manager nick I I can’t say enough about how good they were to me took care of a problem we were having and made us very happy thank you to the general manager nick Capria for making things right More

Worst experience I have ever had, extremely shady place! I bought a 2012 Kia Optima from this dealership 3 months ago. My windshield wipers stopped working and also the plastic protective cover for my oil pa I bought a 2012 Kia Optima from this dealership 3 months ago. My windshield wipers stopped working and also the plastic protective cover for my oil pan came lose so I took it in for them to repair both. I also wanted to ask about why my car they sold me did not come with a spare tire. They told me that the repairs are not covered under my warranty and that I would have to pay for them. They also told me that what I would need is a new motor and linkage for my wipers to work. They also told me that the plastic cover was zip tied up and that's why it came lose and when I told them that how they sold it to me they still wanted to charge me to replace it. When I asked about the spare tire they told me that most cars now a days don't come with spare tires and that I would have road side through Kia. I asked him "I do?" and he said "Let me check". When he came back he said "No, you don't have road side service". So I said, "I don't have a spare tire and I don't have road side either?" and he said, "I can sell you a spare tire and the road side service". I just shook my head. After I left there I asked my nephew to look at my wipers because he is a mechanic and he did. He took it apart and looked at the motor and then the linkage and said "Here is your problem, the one side of the linkage is frozen up, I will just loosen it up and take it apart and lube it up and you should be fine". He did just that and now my wipers work perfect without buying anything at all. I felt so disgusted with the dealership and will never ever do business with them again. They are shady there and clearly lives up to the dearship stereotype that is out there, only looking to rip you off!!! More

Horrible & uncomfortable Most Most uncomfortable car we have ever had the misfortune of being pushed into buying.. Hate it..bought it in Sept 2016 still only have less than a 900 Most uncomfortable car we have ever had the misfortune of being pushed into buying.. Hate it..bought it in Sept 2016 still only have less than a 900 mi & it had 200 when we were pushed to buy it...can hardly wait for lease to expire so we can turn car in & go down the street & BUY a pickup...This dealership is still rude & lied to us...& Wouldn't help us at all.. So in meantime we have a $27k car that sits in garage... I refuse to drive a car the size of a Tuna Can... More

Bought new car Horrible, pushy, didn't get what we asked for...& it will be last experience with Kia...bought something we did not want....returned to ask questions Horrible, pushy, didn't get what we asked for...& it will be last experience with Kia...bought something we did not want....returned to ask questions & we were ignored.. More

Sales person lied about reason car was getting fixed to Said it was to expensive but I went to Sharon Chevy wear it was getting fixed and was told it was all under warranty and the car was fine after fixed. Said it was to expensive but I went to Sharon Chevy wear it was getting fixed and was told it was all under warranty and the car was fine after fixed. More

No Stars This dealership took six hours to close a deal on a new Kia Sorento for me. Now it's broken and they have no sense of urgency to fix it. It's been at This dealership took six hours to close a deal on a new Kia Sorento for me. Now it's broken and they have no sense of urgency to fix it. It's been at their service department since Aug. 15. It's now Sept. 7. And they continue to blame Kia. I'm sorry but I purchased a car from Fucillo. If they can't stand behind their product then what kind of business are they running? I expect them to replace my car now. I am done patiently waiting for some imaginary Kia technician to come and fix it. It doesn't work. It's unsafe. I'm making monthly payments on it and I can't drive it. End of story. Make it right, Fucillo. Be HUGE in a good way. More

Scratch and dent policy They told me that this policy took care of scratch and dents do to weather or they stuff and when I took up my car they said they would split the cost They told me that this policy took care of scratch and dents do to weather or they stuff and when I took up my car they said they would split the cost of the paint job.so I pay a lot for this policy and have to still pay half the paint job.so why buy it.I could of used the money that I spent on that to fix hood.will never buy another vehicle from them they don't back they word and policy. More