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Matthews Kia of Greece

Rochester, NY

4.7
1,165 Reviews

4321 W Ridge Rd

Rochester, NY

14626

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1,165 Reviews of Matthews Kia of Greece

July 17, 2023

Dan was amazing throughout the whole process. He made it simple and made sure to answer all of our questions. Highly recommend him to anyone looking for a new ride. #danmitchellexperience 👍🏼 More

by mrhughes619
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Mitchell
Jul 20, 2023 -

Matthews Kia of Greece responded

We're so glad to hear that your buying process was easy and transparent. Thank you for your business and remember we're always here to help!

July 17, 2023

Very friendly and easy to work with kept me informed of what they were doing, and how long the service would take. More

by R.E.BELKNAP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher, Eddie Jackson
Jul 20, 2023 -

Matthews Kia of Greece responded

Thanks for choosing Matthews! We appreciate your business and we're always here to help!

July 17, 2023

Everything went great until my son in law asked exactly what was done. The guys laughed at hin after the one guys answered because he asked very rude guys and very unprofessional More

by noneyet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure what the man's name was
Jul 20, 2023 -

Matthews Kia of Greece responded

Thanks for choosing Matthews to service your vehicle. We look forward to serving you again soon!

July 16, 2023

Eddie was very helpful, friendly and has answered all of our calls and messages in a timely manner. Would definitely recommend him and Matthews Kia! More

by BrittsMom1994
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Jackson
Jul 20, 2023 -

Matthews Kia of Greece responded

Thanks for taking the time to review your experience at Matthews! Have a great day!

July 16, 2023

Service was great,staff was friendly and it was easy to book an appointment online. More

by jclshepard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher, Bradley Hooper
Jul 20, 2023 -

Matthews Kia of Greece responded

Thanks for choosing Matthews! We appreciate your business and we're always here to help!

July 14, 2023

Kia has always taken care of me, sometimes maybe communication issues, but overall I am always great! More

by mcculloughdanijha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ajay , 5 stars, Zac Richards, Joe Kruppenbacher, Tom Jacobs, Bradley Hooper
Jul 20, 2023 -

Matthews Kia of Greece responded

Thank you for choosing Matthews! If there is anything more we can do in the future to provide a better experience, please don’t hesitate to reach out and let us know how by emailing TellUs@matthewsauto.com

July 13, 2023

There is always an issue when I bring my car in for service. There’s a lot of miscommunication between staff which affects the customers. Every time I bring my car in, it’s always a problem More

by Cierra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brent, Bradley Hooper
Jul 20, 2023 -

Matthews Kia of Greece responded

Thank you for letting us know about your recent experience. We want to assure you that we are working diligently to find a resolution and apologize that it wasn’t a great experience.

July 13, 2023

Matthew’s Kia worked to make our car buying experience go smoothly and stress-free! More

by kr_weeks
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zac Richards, Dan Mitchell
Jul 20, 2023 -

Matthews Kia of Greece responded

We're so glad to hear that your buying process was easy and smooth. Thank you for your business and remember we're always here to help!

July 13, 2023

The process was easy & I didn’t feel I was being pushed on my our sales rep, Dan Mitchell. My wife & I came away very happy. Hopefully, we won’t have to buy another car for several years, but Dan & Matth More

by Brandon Weeks
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dan Mitchell
Jul 20, 2023 -

Matthews Kia of Greece responded

Thank you for the awesome review of our Team at Matthews! We truly appreciate your business and we're so glad you had a good experience with us!

July 13, 2023

Horrible experience with Matthews Kia service. Brought my Soul in for a check engine light error P0017. Was told that an oil change would fix it because I had a non-OEM filter. My service advisor More

by eb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Silverio Rodwell - rate a zero not impressed with his listening or customer service.
Jul 20, 2023 -

Matthews Kia of Greece responded

Thank you for letting us know about your recent experience. We want to assure you that we are working diligently to find a resolution and apologize that it wasn’t a great experience.

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