Back

Matthews Kia of Greece

Rochester, NY

4.7
1,165 Reviews

4321 W Ridge Rd

Rochester, NY

14626

Directions

By Type

1,165 Reviews of Matthews Kia of Greece

May 01, 2023

Communication was nonexistent I would not recommend this dealership. Once I can get my car fixed and can afford a new vehicle I won’t be looking back! I feel like I was treated poorly because my car was ser More

by LATURE442
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Kruppenbacher, Bradley Hooper
Jun 26, 2023 -

Matthews Kia of Greece responded

Thank you for letting us know about your recent experience. We want to assure you that we are working diligently to find a resolution and apologize that it wasn’t a great experience.

May 01, 2023

a did not receive the 15 point inspection check off list Had a wheel alignment done was never shown stats as to whether it was good or needed adjustments my car no veers left after a short bit while d More

by AL.DENNERLEIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chino
Jun 26, 2023 -

Matthews Kia of Greece responded

Thank you for letting us know about your recent experience. We want to assure you that we are working diligently to find a resolution and apologize that it wasn’t a great experience.

April 30, 2023

Excellent customer experience with knowledgeable sales and service staff made it a comfortable time spent More

by JONZ1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher, Bradley Hooper
May 24, 2023 -

Matthews Kia of Greece responded

We're catching up on reviews and want to thank you for yours and your business! We look forward to serving you again soon!

April 30, 2023

Matthews set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry, Pat Brown and his team were responsive, extremely knowledgeable, not only ab More

by Satisfied customer
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pat Brown, Brian Salamone, Ronald Felix, Eddie Jackson
May 24, 2023 -

Matthews Kia of Greece responded

We're catching up on reviews and want to thank you for yours and your business! We look forward to serving you again soon!

April 29, 2023

The service department is always welcoming and keeps me informed of what needs to be done and how long it will take. Vehicle always completed when promised. More

by KIM14616
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher, Matthew DiManno, Bradley Hooper
May 24, 2023 -

Matthews Kia of Greece responded

We're catching up on reviews and want to thank you for yours and your business! We look forward to serving you again soon!

April 29, 2023

Matthews Kia had great customers They were very friendly and I'm so excited they helped me get me a new truck More

by joanferguson5722
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ronald Felix
May 24, 2023 -

Matthews Kia of Greece responded

We're catching up on reviews and want to thank you for yours and your business! We look forward to serving you again soon!

April 29, 2023

I have bought or leased 11 vehicles from these people, Brian and Eddie mostly, over 10 years, they are THE best at what they do, hands down. Great dealership and great people in every department More

by Clune666
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chino S, Brian Salamone, Eddie Jackson
May 24, 2023 -

Matthews Kia of Greece responded

We're catching up on reviews and want to thank you for yours and your business! We look forward to serving you again soon!

April 29, 2023

Wait time very long. Took my car back to do an update they didnt/forgot to do when they had the car for 3 months. Service has really gone down hill the last 3 years. Al More

by BARB2900
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Salamone, Joe Kruppenbacher, Bradley Hooper
Jun 26, 2023 -

Matthews Kia of Greece responded

Thank you for letting us know about your recent experience. We want to assure you that we are working diligently to find a resolution and apologize that it wasn’t a great experience.

April 29, 2023

Ron and Zach were WONDERFUL! !!! So helpful and patient! I LOVE my car!!!! I will recommend Matthews to anyone looking for a car! More

by shortcake0728
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zac Richards, Dan Allen, Ronald Felix
May 24, 2023 -

Matthews Kia of Greece responded

We're catching up on reviews and want to thank you for yours and your business! We look forward to serving you again soon!

April 27, 2023

I super enjoyed dealing with this dealership. Ajay was always available to answer my questions via call text and email and I’m in love with my new car. More

by a.w.harriott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ajay Stephenson
May 24, 2023 -

Matthews Kia of Greece responded

We're catching up on reviews and want to thank you for yours and your business! We look forward to serving you again soon!

...
112
...