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Matthews Kia of Greece

Rochester, NY

4.7
1,165 Reviews

4321 W Ridge Rd

Rochester, NY

14626

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1,165 Reviews of Matthews Kia of Greece

September 23, 2026

Took longer than estimated time but wasn't as terrible as previous experiences I'll be back More

by tburnice37
Recommend Dealer
Yes
Sep 25, 2026 -

Matthews Kia of Greece responded

Thank you for giving Matthews Kia of Greece another chance. We’re glad this visit was better than your previous experiences, though we’re sorry it took longer than estimated. We appreciate your patience and look forward to making your next visit smoother.

September 22, 2026

Ashton Kendrick was suggested by Brian Salamone as a service guy. Ashton is phenomenal!!! He not only was professional, but this matters/ his voice and tone used with me was so caring. More than any More

by Carmela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashton Kendrick, Brian Salamone
Sep 25, 2026 -

Matthews Kia of Greece responded

Carmela, thank you for taking the time to recognize Ashton and Brian! We’re glad Ashton listened so carefully and rode along with you to better understand what you were experiencing with your car. We’ll make sure he hears how much his care and professionalism meant to you. Your family’s trust in Brian and Matthews Kia of Greece through so many purchases means a great deal to us. Thank you for continuing to recommend our team!

September 22, 2026

I had a nail in my tire, which had to be replaced. They found me a tire and installed it in in 2 days so that I could travel out of town. More

by MPRINZI32
Recommend Dealer
Yes
Employees Worked With
Nick
Sep 25, 2026 -

Matthews Kia of Greece responded

Thank you for the five stars! We’re glad our team at Matthews Kia of Greece found and installed a replacement tire in time for your trip. We appreciate you trusting us to help get you back on the road!

September 18, 2026

The process of setting up an appointment was easy, they are very flexible with maintenance with my schedule and the staff was very kind and accommodating. More

by cwowtbang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zach, Brent McArthur, Matt Klink
Sep 25, 2026 -

Matthews Kia of Greece responded

Thank you for the five stars! We’re glad scheduling was easy and our team could work around your availability. We appreciate your kind words about the staff at Matthews Kia of Greece!

September 18, 2026

Everybody is nice, they listen and the location is clean. Love this location and the ppl who work there More

by JSMART1130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent McArthur, Matt Klink
Sep 25, 2026 -

Matthews Kia of Greece responded

Thank you for the perfect review! We’re happy to hear you feel listened to and welcomed at Matthews Kia of Greece. We’ll share your kind words with the team. We love having you visit us!

September 18, 2026

Professional, Informative, relatable , very clean facility So far we are satisfied customers including the recent service. More

by ttgblues
Recommend Dealer
Yes
Sep 25, 2026 -

Matthews Kia of Greece responded

Thank you for the five stars! We’re glad our team’s professionalism, clear communication, and clean facility made a good impression, and that your recent service visit went well. We appreciate you choosing Matthews Kia of Greece!

September 17, 2026

Fast and courteous Prompt and accurate information was provided to me after the diagnostic test and a payment plan to pay for the work done was offered. More

by shameka360
Recommend Dealer
Yes
Employees Worked With
Brent and Ashton
Sep 25, 2026 -

Matthews Kia of Greece responded

Thank you for the five stars! We’re glad our service team at Matthews Kia of Greece was prompt and courteous, explained the diagnostic results clearly, and helped you review payment options for the work. We appreciate you sharing your experience!

September 17, 2026

Always have a good experience here, coming up on almost 4 years since I’ve purchased my vehicle and don’t have any regrets. I am well taken care of at my service appointments. More

by countschristina25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent McArthur
Sep 25, 2026 -

Matthews Kia of Greece responded

Thank you for staying with Matthews Kia of Greece for nearly four years! We’re glad you still feel good about your purchase and that our service team continues to take good care of you. We appreciate your trust!

September 17, 2026

I like that you can make appointments on line and then you get reminders of them. Great communication during the service. More

by HOLYGIRL61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent McArthur, Matt Klink
Sep 25, 2026 -

Matthews Kia of Greece responded

Thank you for the five stars! We’re glad online scheduling and appointment reminders made your visit easier, and that our team kept you informed during your service. We appreciate you choosing Matthews Kia of Greece!

September 17, 2026

I dropped off the car on a Wednesday morning at 9:00. They had to keep it over night and still couldn't service it. I had to bring the car back the following Monday and waited for it. It was very inconve More

by Unhappy
Recommend Dealer
Yes
Employees Worked With
Matt
Sep 25, 2026 -

Matthews Kia of Greece responded

We’re sorry your service visit required a second trip after your vehicle was kept overnight. We understand how inconvenient that was, especially without a loaner. Thank you for letting us know where your experience at Matthews Kia of Greece fell short. If you’re willing, please email tellus@matthewsauto.com with your name and visit details so we can look into it.