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Matthews Kia of Greece

Rochester, NY

4.7
1,165 Reviews
Call Dealership (585) 720-8000
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4321 W Ridge Rd

Rochester, NY

14626

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1,165 Reviews of Matthews Kia of Greece

August 18, 2026

Got an appointment quickly and issue was resolved next day. Didn't feel pressured to purchase any extra services either which was nice as well More

by Thehayfamily10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett, John Fiorino
Print
Aug 18, 2026 -

Matthews Kia of Greece responded

Thank you, for the 5-star review! We’re glad our team at Matthews Kia of Greece was able to get you scheduled quickly and have the issue resolved the very next day. We also appreciate hearing that you felt comfortable throughout your visit without any pressure for additional services. Thank you for choosing Matthews —we look forward to seeing you again!

August 16, 2026

The waiting room is comfortable. I do not have any complaints except having to write 15 words here. More

by nancyym
Recommend Dealer
Yes
Employees Worked With
John Fiorino
Print
Aug 17, 2026 -

Matthews Kia of Greece responded

Nancy, thank you for the five-star review! We’re glad you found our waiting room comfortable and had a positive service experience. We appreciate you taking the extra time to share your feedback and thank you for choosing Matthews Kia of Greece!

August 15, 2026

Was very friendly and efficient. Took excellent care of my grand daughter while we waited. More

by Rukiddingme1995
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Fiorino
Print
Aug 17, 2026 -

Matthews Kia of Greece responded

Thank you for the wonderful five-star review! We’re delighted our team provided friendly, efficient service and took such great care of you and your granddaughter while you waited. We truly appreciate you choosing Matthews Kia of Greece!

August 15, 2026

Very friendly in all departments. Service department diagnosed and repaired our Sedona in 7 hours! Extremely impressed! They definitely know what they are doing and we are always happ More

by KARWEICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew in service department, and the mechanic who repaired our van , John Fiorino
Print
Aug 17, 2026 -

Matthews Kia of Greece responded

Thank you for the fantastic five-star review! We’re thrilled our service team diagnosed and repaired your Sedona so quickly and that you received friendly care throughout the dealership. Your continued trust means so much to us. Thank you for choosing Matthews Kia of Greece!

August 10, 2026

Service Department is Fantastic! Easy to schedule, professional staff, quality workmanship. Matthews is a Great Company! More

by MJWALL9255
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Fiorino
Print
Aug 10, 2026 -

Matthews Kia of Greece responded

Thank you for the fantastic 5-star review! We’re so glad to hear that scheduling was easy and that our team provided professional service and quality workmanship. Your kind words about Matthews mean a lot to us! We truly appreciate you choosing Matthews Kia of Greece and look forward to taking great care of you again!

July 31, 2026

Wait was a little longer than we expected but their estimate of time required when we got there was pretty accurate. Waiting room comfortable and everyone was polite. More

by Elaine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Fiorino
Print
Aug 06, 2026 -

Matthews Kia of Greece responded

Thank you for the 5-star review, Elaine! We appreciate your patience with the wait and are glad our time estimate was accurate. It’s great to hear you found our waiting area comfortable and our team polite and welcoming. Thank you for choosing Matthews Kia of Greece!

July 31, 2026

I think the price for tranny fluid change is a rip off but I still got her done More

by przybyla0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Fiorino
Print
Aug 06, 2026 -

Matthews Kia of Greece responded

Thank you for sharing your feedback. We understand your concerns regarding the cost of the transmission fluid service and invite you to provide mor information about your experience, along with your preferred contact information to tellus@matthewsauto.com.We value your business and will be sure to share your comments with our team.

July 31, 2026

Always thorough. Ride service back home if maintenance is of long duration. Excellent service by staff More

by bucky38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Fiorino
Print
Aug 06, 2026 -

Matthews Kia of Greece responded

Thank you for the 5-star review! We’re so glad to hear that our team at Matthews Kia of Greece consistently provides thorough, excellent service and that you appreciate the convenience of our ride service when needed. We truly appreciate your continued trust and look forward to taking care of you again!

July 30, 2026

Excellent work. Two hour turnaround to replace defective horn. This included taking me home with shuttle as it could have been an all day affair. This was warranty w More

by Terry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Fiorino
Print
Jul 30, 2026 -

Matthews Kia of Greece responded

Thank you, Terry, for the fantastic 5-star review! We're delighted to hear our team was able to replace your defective horn quickly and make the warranty repair as convenient as possible by providing shuttle service. It's great to know everything was completed in just a couple of hours. We truly appreciate your kind words and your trust in Matthews Kia of Greece. Thank you for choosing us, and we look forward to serving you again!

July 28, 2026

Polite, Honest, Thoughtful, Explained everything. The salesman was super nice and excellent service. Different than the last dealership. More

by NOSEYBROWN1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Phillip Holloway
Print
Jul 28, 2026 -

Matthews Kia of Greece responded

Thank you for your wonderful 5-star review! We're so glad to hear that you had such a positive experience at Matthews Kia of Greece. Providing polite, honest, and thoughtful service while clearly explaining every step of the process is exactly what we strive for. We're happy our team was able to make your experience stand out, and we truly appreciate your kind words and recommendation. Enjoy your new vehicle, and we look forward to assisting you again in the future!

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