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Matthews Kia of Greece

Rochester, NY

4.7
1,165 Reviews

4321 W Ridge Rd

Rochester, NY

14626

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1,165 Reviews of Matthews Kia of Greece

July 17, 2026

Very good atmosphere and service It is easy to schedule and a very efficient place More

by LORIBOW
Recommend Dealer
Yes
Employees Worked With
Brent Mcauthor
Jul 20, 2026 -

Matthews Kia of Greece responded

Thank you for your 5-star review! We’re happy to hear that you enjoyed the atmosphere and received efficient, convenient service at Matthews Kia of Greece. Making it easy to schedule appointments and providing a smooth experience for our customers is something our team takes pride in. We appreciate your kind words and thank you for trusting Matthews Kia of Greece with your vehicle. We look forward to serving you again in the future!

July 17, 2026

Always thorough. Always nice. And always tell me what i need to have done. Fantastic! More

by RYCK.PATTY
Recommend Dealer
Yes
Employees Worked With
Idk (sorry - he is great and I have worked with him before).
Jul 20, 2026 -

Matthews Kia of Greece responded

Thank you for your wonderful 5-star review! We’re so glad to hear that our Matthews Kia of Greece team consistently provides thorough, friendly, and transparent service. Keeping our customers informed and making sure they understand what their vehicle needs is a top priority for us. We truly appreciate your continued trust and support. Thank you for choosing Matthews Kia of Greece—we look forward to taking care of you and your vehicle for many more visits!

July 16, 2026

I got great service at a decent price! This is the 2nd time I've gone to Matthew's KIA for service - they do a great job! More

by cdschell63
Recommend Dealer
Yes
Jul 16, 2026 -

Matthews Kia of Greece responded

Thank you for the 5-star review! We're thrilled to hear you received great service at Matthews Kia of Greece and that our team provided quality work at a fair price. We truly appreciate your continued trust and loyalty, especially as a returning service customer. Thank you for choosing Matthews Kia of Greece, and we look forward to taking care of you and your vehicle for many years to come!

July 15, 2026

I've always had great experiences with the dealer ship always pleasant never rude and always letting me know what needs to be done with my vehicle More

by mclilanna
Recommend Dealer
Yes
Employees Worked With
Mat from Service
Jul 15, 2026 -

mclilanna responded

Thank you

July 14, 2026

I was welcomed into the service bay, greeted at the counter and then I enjoyed the comfortable waiting room. More

by jenkinsmatthew49
Recommend Dealer
Yes
Jul 14, 2026 -

Matthews Kia of Greece responded

Thank you for the 5-star review! We're glad you felt welcomed from the moment you arrived and that you enjoyed our comfortable waiting area. We appreciate you choosing Matthews Kia of Greece and look forward to seeing you again for your future service needs!

July 12, 2026

Came in for service, hood unexpectedly wouldn’t open. They wanted me to pay a $190/hr diagnostic fee plus the charge to repair it. I went home and fixed it myself in 5 mins. A previous time I went for in More

by PGARRETT2009
Recommend Dealer
No
Employees Worked With
service guy
Jul 13, 2026 -

Matthews Kia of Greece responded

Thank you for sharing your feedback. We're sorry to hear your recent service experiences did not meet expectations. We understand how frustrating unexpected repair recommendations and costs can be. Our team strives to provide accurate inspections and service recommendations based on our technicians' findings. We appreciate you taking the time to share your concerns and would welcome the opportunity to discuss your experience further. Please reach out to us at tellus@matthewsauto.com.

July 12, 2026

Matthew, Nick, and Doug from the Service Department, along with Phillip Holloway in Sales, demonstrated exceptional professionalism. They exhibited kindness, patience, efficiency, and a high level of pr More

by kellysnll
Recommend Dealer
Yes
Employees Worked With
Matthew in the Service department
Jul 13, 2026 -

Matthews Kia of Greece responded

Thank you for your wonderful review! We're delighted to hear that Matthew, Nick, Doug, and Phillip provided you with such exceptional service. It's great to know our team made you feel valued, answered your questions, and helped you explore the Kia Telluride with confidence. We'll be sure to recognize each of them for their outstanding efforts. Thank you for your kind words and for choosing Matthews Kia of Greece—we look forward to seeing you again soon!

July 08, 2026

Always great, fast service Also completed my recall while I was waiting. Friendly staff Would recommend More

by tdizzle3421
Recommend Dealer
Yes
Jul 09, 2026 -

Matthews Kia of Greece responded

Thank you for your wonderful 5-star review, tdizzle3421! We're so glad to hear you had another great experience with our service team. It's great that we were able to complete your recall during your visit and get you back on the road quickly. We truly appreciate your kind words about our friendly staff and your recommendation. Thank you for choosing Matthews Kia of Greece—we look forward to seeing you again!

July 08, 2026

Excellent Excellent service. Great follow up and they truly take care of customers and make sure they are satisfied. More

by lexii_land
Recommend Dealer
Yes
Jul 08, 2026 -

Matthews Kia of Greece responded

Thank you for your fantastic review, Lexii! We're thrilled to hear you received excellent service and appreciated our follow-up. Taking great care of our customers and ensuring they're completely satisfied is always our goal. We truly appreciate your support and look forward to serving you again at Matthews Kia of Greece!

July 05, 2026

Very friendly, good service,good communication. Online service appointments make it easy for maintenance. Thank you More

by susansheldon6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service center
Jul 06, 2026 -

Matthews Kia of Greece responded

Hi Susan! Good communication is key to any successful relationship, and we're glad to hear you enjoy the convenience of booking you Service appointments online. Thanks for letting our Team at Matthews Kia of Greece know we are doing things right. We appreciate your business and hope you are enjoying your summer!

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