Matthews Kia of Schenectady - Service Center

HARASSED FOR INCORRECT BILL MADE APPOINTMENT FOR REPAIR WORK. I GOT THERE ON TIME. TOOK HOURS TO GET MY CAR IN AND FIXED. FAR LONGER THAN PROMISED. THEN I PAY THE BILL AND DR MADE APPOINTMENT FOR REPAIR WORK. I GOT THERE ON TIME. TOOK HOURS TO GET MY CAR IN AND FIXED. FAR LONGER THAN PROMISED. THEN I PAY THE BILL AND DRIVE OFF. THE NEXT DAY I GET A CALL THAT THEY DIDN'T BILL BE CORRECTLY AND THAT I OWE THEM ANOTHER $50. NOT ONLY IS SUCH BEHAVIOR OUTRAGEOUS AND PROBABLY A SCAM RUN BY FUCCILLO BUT FRANKLY, THEY OWED ME FOR WASTING MY TIME. SO I IGNORED IT. THEY CONTINUED TO MAIL BILLS AND THEN TURNED IT OVER TO A COLLECTION AGENCY. I PAID IT RECENTLY BECAUSE THE ADDITIONAL PAYMENT WAS SO SMALL IT WASN'T WORTH HIRING AN ATTORNEY BUT I PLAN TO SPEAK WITH MY ATTORNEY TO SEE IF I HAVE ANY OPTIONS. THE MAINTENANCE AND REPAIR WERE FINE BUT THE BILLING WAS JUST PLAIN NEGLIGENT. IF I WAS FUCCILLO I WOULD HAVE ABSORBED THAT EXTRA CHARGE. THEY HAVE LOST A CUSTOMER WHO BOUGHT A CAR FROM THEM AND HAD A FAIR AMOUNT OF WORK DONE THERE AS WELL. WAS THAT $50 REALLY WORTH IT? More

Friendly and quick We brought our car in to be serviced. I cannot remember the name of the gentleman who helped us but he was very friendly. We were in and out within We brought our car in to be serviced. I cannot remember the name of the gentleman who helped us but he was very friendly. We were in and out within an hour. Always have a good experience at Fuccillo Kia. More

Lease a suv Everything was great. Very friendly staff. Very personable. I went there with the intentions of leasing a car and ended up getting an SUV for just a l Everything was great. Very friendly staff. Very personable. I went there with the intentions of leasing a car and ended up getting an SUV for just a little more money. I’m happy with my purchase. More

I was in and out less then an hour Mikayla was very helpful and and very friendly and knows what he is doing and I was out within reasonable time I I would recommend all my friends th Mikayla was very helpful and and very friendly and knows what he is doing and I was out within reasonable time I I would recommend all my friends there any time More

Efficient and quick service, with full explanation H Didn't have an appointment and had taken a nail in my tire. No questions asked, got me in and did the repair right away !! H Didn't have an appointment and had taken a nail in my tire. No questions asked, got me in and did the repair right away !! More

Warranty Repair Fuccillo Kia always does a great job when repairing my Kia Forte Koup. I would definitely recommend anyone to go to them for a car Fuccillo Kia always does a great job when repairing my Kia Forte Koup. I would definitely recommend anyone to go to them for a car More

Quick service I was told it would take about 20 minutes to complete the recall on my car, and that is about how long I was there. My 2 year old enjoyed checking out I was told it would take about 20 minutes to complete the recall on my car, and that is about how long I was there. My 2 year old enjoyed checking out the books in the lounge, and running around the building - so I was thankful it really was as quick as they stated it would be. More

Service The service I received was excellent, friendly, and quick. Done within an hour and they graciously accepted the offer I received in the mail for a com The service I received was excellent, friendly, and quick. Done within an hour and they graciously accepted the offer I received in the mail for a complimentary first oil change. More

Great Service Went in for after the sale diagnostic evaluation on vehicle. Also to install splash guards. Carolyn in the service department was very efficient and Went in for after the sale diagnostic evaluation on vehicle. Also to install splash guards. Carolyn in the service department was very efficient and courteous. When she could not answer a question that I had, she went out of her way to find someone who could. Service lounge area was clean and very nice. They provided water and or coffee while you waited, also snacks, tv & free wi-fi! Overall, very happy with service I received at Fuccillo Kia. More

Service My last 2 experiences at Fuccillo Kia was horrible. I was treated very rudely. My last service was great. Kenny went out of his way to get me in immed My last 2 experiences at Fuccillo Kia was horrible. I was treated very rudely. My last service was great. Kenny went out of his way to get me in immediately, had my rental car there to pick me up. I was also given a free car wash when I picked up my Kia. Kenny is an asset to your company and knows how to show great customer service !!!! More