Matthews Kia of Schenectady - Service Center

Indifferent Service Department I received a Hyundai recall notice because of a faulty coil spring that could damage the tire while driving. Hyundai indicated the replacement part w I received a Hyundai recall notice because of a faulty coil spring that could damage the tire while driving. Hyundai indicated the replacement part was not yet available but owners could have their cars inspected to assess their coil spring condition. I called Fuccillo in Schenectady where I bought the car for an appointment. The woman said that an inspection wouldn't be necessary because any problem with the coil spring would have been seen when I had my last annual vehicle inspection. I wasn't confident that that would be uncovered in a routine vehicle inspection and asked for an appointment to come in. Through a haughty attitude, she said she would have to have her manager get back to me. A gentleman returned my call and, believe it or not, admitted that he didn't know how to inspect for a faulty coil spring and would have to contact Hyundai headquarters. He still hasn't gotten back to me. Obviously, haughty woman was instructed to just get rid of me. So beware Fuccillo customers, you may find a "huge deal" but you may also find an indifferent service department with no interest whatsoever in the safety of your automobile. And, oh yes, I called Lia Hyundai in Albany and have an appointment for Monday - no problems. More