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Matthews Mitsubishi Planet PreOwned - Service Center

Vestal , NY

4.5
259 Reviews

259 Reviews of Matthews Mitsubishi Planet PreOwned - Service Center

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April 07, 2025

Brought in for an oil change. Staff were quick and professional. No issues and would recommend them. More

by ScreenNameGoesHere
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

April 03, 2025

First time purchasing a vehicle here. No issues. Friendly and knowledgeable about cars. Answered any questions we had. I would highly recommend them. More

by doliver4
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mykel Kittle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi-Thank you for the 5 Star Review and your business!

April 03, 2025

Great service! Tim was very helpful and got my service done fast. It was a great experience More

by cboulter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

April 01, 2025

Maintenance was done in a timely manner without issues. No complaints about dealership or service. More

by rlm1338
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

March 26, 2025

Everyone was very nice, my car took a couple days longer than they initially thought and was more expensive than I had hoped but so far, feels like a brand new vehicle. Thank you! More

by swartz.kim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim in the service department was great. Kept me in the loop the whole time.
Mar 27, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

March 22, 2025

It was ok. The waiting room was nice. I had to wait longer than an hour and had to come back because parts were on order. I was accommodated for my inconvenien More

by samwhollenbeck2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

March 19, 2025

Service manager was very kind and informative and kept me aware of the process with the car. More

by wintertyme2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

March 18, 2025

I trust the mechanic Rob to work on my cars. I know he does what's needed and it's done correctly. More

by pauldsturd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
3.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Brookes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob Ames
Mar 19, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

March 16, 2025

Tim got our Tiguan diagnosed and repaired in 24 hours. It seems as if there has been a change with the techs getting right on the vehicles for repair. There had been times the tiguan had been there for we More

by whipsqueenie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim
Mar 17, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi- We’re so glad to hear you had a great experience with Tim! Thank you for your business and the great review!

March 12, 2025

Was greeted well. Work was explained. Phones calls were timely. I could understand what was happening. Very pleased. More

by frantzat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

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