
Matthews Motors Inc
Clayton, NC
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1,595 Reviews of Matthews Motors Inc
Extremely dissappointed I had an 8am appt. and was told I’d have a rental when I dropped my vehicle off. When I arrived I had no rental ready. I had to call at 2:30 to check I had an 8am appt. and was told I’d have a rental when I dropped my vehicle off. When I arrived I had no rental ready. I had to call at 2:30 to check on my vehicle and it was just being looked at. Parts were ordered 2 days later and were incorrectly ordered not once but twice. I had to constantly call to check on my vehicle. It took 7 days to take care of the repairs. Very poor communication updating me. I reached out to the GM who was apologetic and informed me they don’t do business that way, however, when I called him again to tell him how disappointed I still was with the lack of communication and professionalism I never received a call back. More
Warranty Service Repair Great team to work with. 5 weeks after purchasing my 2015 Kia Optima the engine suffered a catastrophic failure. Pete and his team went above and bey Great team to work with. 5 weeks after purchasing my 2015 Kia Optima the engine suffered a catastrophic failure. Pete and his team went above and beyond to make certain this repair was covered under their "Lifetime Power-train Warranty". They fought with the warranty underwriter on my behalf to guarantee and NEW motor was installed and not a used block with incomplete history. They even provided video recordings of the damage to the motor and other mechanical issues. More
Purchased Jeep This is the best dealership I have ever dealt with. Staff was awesome!! They did everything possible to go out of their way to help me. Will never This is the best dealership I have ever dealt with. Staff was awesome!! They did everything possible to go out of their way to help me. Will never go to another dealership. They are the absolute best! Don’t settle for less. GO TO MATTHEWS MOTORS!!!! More
Exceptional Customer Service. Recently I was visiting NC from Florida. While there my car blew a head gasket. I was devastated. I am a 70 year old single woman. I had no idea what Recently I was visiting NC from Florida. While there my car blew a head gasket. I was devastated. I am a 70 year old single woman. I had no idea what I was going to do. By the grace of God I was connected to Matthews Motors. What a wonderful dealership. Every person I dealt with was incredibly kind and helpful to me. Dan Diggs, the service manager went over and above to help me. He was kind and compassionate and very sensitive to my dilemma. He put me in touch with Andrew Bain in the sales department who was also an exemplary employee. Andrew placed me in a beautiful and reliable vehicle With a loan payment I could afford. What started out to be a horrible circumstance turned into a very pleasant encounter with a marvelous dealership and kind, compassionate and very helpful employees. Everyone I met during this experience treated me as if I were family. They were professional, helpful and very sensitive to my situation. I can’t say enough about this dealership and all of their employees from the receptionist, Christy who helped me with my tags and title, to Carlos in the finance department and finally Sue Hall who was helpful every step of the way. These people truly care about their customers in every situation. More
Great service. Was able to make a fair trade deal for my older model vehicle and get in a newer car that I wanted all within less than 2 hours. Sales team was great. Was able to make a fair trade deal for my older model vehicle and get in a newer car that I wanted all within less than 2 hours. Sales team was great. More
Hands down best dealership ever! If you hate the dreadful long wait at a dealership or them trying to take advantage by giving you horrible trade value. You must go to Matthews Motors If you hate the dreadful long wait at a dealership or them trying to take advantage by giving you horrible trade value. You must go to Matthews Motors. They made the dealership experience a breeze. Leigh, Alex, Carlos, and Will Thank you all!! After 13 years of living in NC and 13 cars later, I've finally found my dealership and team for life! Thanks again! More
So Happy 😁 Great car dealership very family friendly,outstanding service the best cars in the Clayton area. Thanks Mathew Motors. And overall very good dealershi Great car dealership very family friendly,outstanding service the best cars in the Clayton area. Thanks Mathew Motors. And overall very good dealership I’ll be back for my second car very soon. More
Great salesman Robert is a great person who goes extra mile for his customers! It is personal to him! He allowed me drive a couple cars ! Never pushed me to buy one Robert is a great person who goes extra mile for his customers! It is personal to him! He allowed me drive a couple cars ! Never pushed me to buy one or the other! Just told me benefits . More
Friendly, easy, trustworthy Kim Miller was truly fantastic helping us now require our second car from Matthew motors. She makes the process so simple and so easy, and even thoug Kim Miller was truly fantastic helping us now require our second car from Matthew motors. She makes the process so simple and so easy, and even though they’re in North Carolina they delivered our vehicle to Virginia! We couldn’t be happier with the vehicles or the service. More
New vehicle We just bought our 3rd vehicle from Matthew Motors in Clayton, NC. They are very friendly and willing to help at this dealership. We recommend Matthew We just bought our 3rd vehicle from Matthew Motors in Clayton, NC. They are very friendly and willing to help at this dealership. We recommend Matthew Motors to everyone. THANKS!!! Andrea and Eric More