Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Matthews Nissan
Vestal, NY
1,136 Reviews
About Matthews Nissan in Vestal, NY
In May 2019, Matthews purchased Serafini Nissan and retained the wonderful staff that had been serving the community for over 20 years with the best in new and used Nissan models. We are dedicated to serving all of existing and new customers from Binghamton, Elmira and Ithaca with professionalism and providing them with a customer-focused experience. Here at Matthews Nissan, customers always come first, that's why we are still offering fair, transparent prices. At Matthews you won't find mark-ups over MSRP, hidden charges OR market rate adjustment fees.
We take pride in devoting our time to help you find the perfect new or used vehicle the fits your lifestyle, needs and budget-whether it's buying or leasing. Additionally, we offer parts and service departments that are here to make sure that you always have a safe and reliable vehicle to drive.
Beyond the amenities we offer at Matthews like charging stations, free Wi-Fi and a comfortable waiting area, we also have hand sanitizer all around the building to keep you safe. We offer extras things like free car washes with every service and a free membership to our exclusive loyalty program with your lease or purchase- Matthews Rewards Plus, which saves you money on service or your future vehicle purchase at Matthews.
If shopping for a vehicle is not your favorite things to do please take advantage of our Personal Shoppers who are available online 24/7 and to make it easier, all of our prices are clearly posted online. Not comfortable leaving home? No problem! With Matthews Direct you can complete as little or as much of the buying process as you'd like-touchless!
What are you waiting for? Matthews Nissan is ready to give you MORE. Every Day. Every Way.
Matthews Nissan is proud to be a Nissan Award of Excellence Recipient for 2019 & 2021!
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,136 reviews
October 30, 2017
Great experience Matt Hayes made the whole process easy and enjoyable. He explained all the warranty options and let us decide what was the best option for us. He ma Matt Hayes made the whole process easy and enjoyable. He explained all the warranty options and let us decide what was the best option for us. He made us very omfortable and I would highly recommend Matt and Serfini to others. Great pre-owned vechicle. Thanks again to Matt and all at Serifini. More
by deke1012
Employees Worked With
Matt Hayes
Helpful October 30, 2017
First time new car buyer I would first like to say thank you to James Iacovelli and the Nissan/Volvo family. I appreciate everything that was done for me in such a timely mann I would first like to say thank you to James Iacovelli and the Nissan/Volvo family. I appreciate everything that was done for me in such a timely manner. The experience and purchasing was wonderful. I will continue to be a customer as long as you will have me! Thank you More
by Shaniqua22
Employees Worked With
James iacovelli
May 28, 2017
Unethical Sales and Negotiation Tactics We researched a vehicle online and found one at Serafini Volvo. Our first contact was through e-mail where we were given our first quote for the vehi We researched a vehicle online and found one at Serafini Volvo. Our first contact was through e-mail where we were given our first quote for the vehicle. After arriving at the dealership, the price of the vehicle increased by $1000; although they would honor our "already discounted price". We negotiated to a lower price, which was accepted by the dealership. We left a deposit to hold the vehicle so we could return at a later date to finish the sale. The following day, the dealership called back and increased our negotiated price by $1000. They gave me the option to have my deposit returned; which I decided was the best approach. They proceeded to cash the check that I left as a deposit and only refunded my money 10 days and 2 phone calls later. This is a luxury car dealership. We were evaluating a vehicle over $30K. The only luxury you will receive is when you leave this dealership taking your business elsewhere. More
by JefferyLynn
Employees Worked With
Jan, Mike, Kevin, Karly
August 29, 2016
Dishonest This dealership is not honest in dealing with warranty issues. I contacted Nissan directly and they had issues receiving a return call from the servic This dealership is not honest in dealing with warranty issues. I contacted Nissan directly and they had issues receiving a return call from the service manager . I would not recommend them to anyone . More
by UnhappyRogue
Employees Worked With
Joe Johnson
May 16, 2016
Best Service Ever Outstanding service ,Great sales people, Pleasure to do business with. Went above and beyond to get the car we wanted for us. Would highly recommend S Outstanding service ,Great sales people, Pleasure to do business with. Went above and beyond to get the car we wanted for us. Would highly recommend Serafini Nissan for all your automotive needs. More
by amsterbaby
Employees Worked With
Pete , Mike , Dallas
December 20, 2015
Well Done! Picked up a nasty screw with flat washer on my Chevy Equinox. Drove to Serafini Nissan/Volvo and asked for help. Within an hour, the tire was repaired Picked up a nasty screw with flat washer on my Chevy Equinox. Drove to Serafini Nissan/Volvo and asked for help. Within an hour, the tire was repaired and I was headed home. Well done, Serafini! More
by Walt
Employees Worked With
Joe Johnson
