Matthews Nissan

The whole buy was very pleasant in spite of the whole coronavirus unpleasantry. Everyone was very pleasant and practicing social distancing..following all the sanitizing rules. Salesman knowledgeable of coronavirus unpleasantry. Everyone was very pleasant and practicing social distancing..following all the sanitizing rules. Salesman knowledgeable of the product, history, and patient in explaining the new technology. More

Oil Change 2011 Rogue It was smooth and felt welcomed. Had a good discussion on trains with the prep guy as we were waiting for the Service Person. Thanks! It was smooth and felt welcomed. Had a good discussion on trains with the prep guy as we were waiting for the Service Person. Thanks! More

My experience at Matthews Auto Nissan was a great experience. We called on Saturday looking for a specific model of the Murano and Gerry the sales manager really stepped up and helped us out. I went experience. We called on Saturday looking for a specific model of the Murano and Gerry the sales manager really stepped up and helped us out. I went in on Monday to pick up my new Murano and CJ helped me from there. My only criticism is that CJ was extremely busy helping a lot of people so there were some minor hiccups throughout the transaction(address spelled wrong, wrong mileage agreement, etc.). I also was almost home to Cortland driving the Murano and noticed that the temporary registration was not stuck to the front window. My passenger in the car called CJ's cell phone per the business card he gave us and he said he saw it on his desk and was going to call me the next morning. However I wish he just called me as soon as he saw it because we stayed in that area for more than an hour doing some shopping and having dinner or even if I was a little farther out I would have turned around and came back. It was nerve-wracking to drive all the way to Cortland and the next day without a registration. But CJ did fax over a copy of it so we are all set now. I think if there was some more staff or staff that was willing to help him, because another customer came in looking for him, so he had to juggle us both, The overall experience would have been a smoother one. I would highly recommend CJ, Gerry and Matthew's Nissan to anyone. Thank you for helping me along on my first lease turn in and new lease! More

They got me everything I asked for They were is to work with and went above and beyond what I asked for. Sean Judge did an awesome job and will definitely recommend him to my friends. They were is to work with and went above and beyond what I asked for. Sean Judge did an awesome job and will definitely recommend him to my friends. More

Great experience Gerry and CJ were helpful and we worked out a great deal for all concerned. I’m glad Matthews was able to retain many of the Serafini staff. Gerry and CJ were helpful and we worked out a great deal for all concerned. I’m glad Matthews was able to retain many of the Serafini staff. More

Relaxing Great Service!! Tonya and Andrea make it fun to be there, and they are always very helpful and sincere!!!! They make the service enjoyable. Wouldnt be Great Service!! Tonya and Andrea make it fun to be there, and they are always very helpful and sincere!!!! They make the service enjoyable. Wouldnt be the same without them!!! Andrea, bring your great cookies BACK!!! Your Thankful Customer, Marina Lewis More

I was very happy to get my air condition fixed. Outside temperature was 95 degrees... Service was very accommodating.. I had another appointment that day. Thank You temperature was 95 degrees... Service was very accommodating.. I had another appointment that day. Thank You More

car service Car service fine and done quickly and expertly. Loops reward program STINKS !!! New car dealer mislead me about Loops and now still paying for prog Car service fine and done quickly and expertly. Loops reward program STINKS !!! New car dealer mislead me about Loops and now still paying for program that doesn't work as promised. More

Not Average at All It has been said the quality of service can be measured by the kind of people providing it. Everyone I encountered at this Nissan Service Center, the It has been said the quality of service can be measured by the kind of people providing it. Everyone I encountered at this Nissan Service Center, the manager Joe and the cashier were very cordial. They answered my questions and guided the answers exactly as I expected. I left very satisfied. Thank you very much. More

Very easy It was a pleasure to deal with Gerry and CJ they made the purchase of our new Nissan painless, everything was taken care of by the time we arrived to It was a pleasure to deal with Gerry and CJ they made the purchase of our new Nissan painless, everything was taken care of by the time we arrived to pick up the car. More