Matthews Nissan - Service Center

Can always count on being well taken care of. Liked that they got me in and out quickly. Answered all the questions I has about buy tires in the future. Always friendly and knowledgeable. Liked that they got me in and out quickly. Answered all the questions I has about buy tires in the future. Always friendly and knowledgeable. More

Service was timely, accurate and friendly. Andrea clearly explained the bill and Tonya provided a helpful referral to sales. Even Gene said hello even though he was not involved in this service visit. explained the bill and Tonya provided a helpful referral to sales. Even Gene said hello even though he was not involved in this service visit. More

My husband brought my car in for service, because of Covid 19 I didn't come. Although it took longer than expected, he was pleased with the service, we were also given a free tire rotation to compensat Covid 19 I didn't come. Although it took longer than expected, he was pleased with the service, we were also given a free tire rotation to compensate for the long wait. I looked over the paperwork when he got home and was pleased with what had been checked and done, Oil change and rotation. I would ask for nothing more, he mentioned how everyone was kind and courteous. More

Took care of all details Radio burned out when I inserted a new navigation map update SD card. Tonya handled all details of replacing the radio at no cost to me. Radio burned out when I inserted a new navigation map update SD card. Tonya handled all details of replacing the radio at no cost to me. More

service no problems. Prompt service and no surprises. no problems. Prompt service and no surprises. no problems. Prompt service and no surprises. no prob no problems. Prompt service and no surprises. no problems. Prompt service and no surprises. no problems. Prompt service and no surprises. no problems. Prompt service and no surprises. More

Brake job The service team did an excellent job on the brakes and I also had a NYS inspection. When my car was ready Tonya did a great job of going over the ser The service team did an excellent job on the brakes and I also had a NYS inspection. When my car was ready Tonya did a great job of going over the service report and explaining the results in detail. More

service review It did take a while for the oil change glad i took the day off , but i sat outside as it was a nice day. It did take a while for the oil change glad i took the day off , but i sat outside as it was a nice day. More

Alignment Thanks alignment is perfect now no more shaking when I hit 55... It says I need 12 more words so I am writing 12 more... Thanks alignment is perfect now no more shaking when I hit 55... It says I need 12 more words so I am writing 12 more... More

I went in for a oil change and an overall inspection because I was leaving for a trip. When I dropped my car off, I told Tonya what I needed. She was great and marked everything to be done including a because I was leaving for a trip. When I dropped my car off, I told Tonya what I needed. She was great and marked everything to be done including an issue with my menu. When I picked my car up, the first thing I noticed my car was not washed, the last 3 times it was not done. It used to always be washed. I’m guessing it is no longer part of the service. I miss that! I got in my car and the plastic seat covering they use was wadded up in my passenger seat. Turned the car on, my setting was fixed! Thank you. I got home and my husband wanted to double check everything since we were leaving and thank God he did. All my fluids were low, including my power steering fluid. He also cleaned off all the white stuff on my battery. I normally have a decent experience there and a few people had mentioned they weren’t as happy with the service but I always told them that it was a great place to have service done. I don’t recommend waiting, I always drop my car off while I’m at work and other than being slow I’ve never been really disappointed but this time I was, especially after my husband went threw the car. Sorry but very diappointed More

The place was well organized. Staff were very attentive and professional. Everyone was wearing face cover and distancing. My car was serviced well. Service was prompt and professional. Everyone was wearing face cover and distancing. My car was serviced well. Service was prompt More